Predictive Analytics

U.S. retail CEOs are optimistic about growth prospects.   That's according to the 2017 KPMG U.S. CEO Outlook report by U.S. audit, tax, and advisory firm KPMG, which found that 95% CEOs of U.S. consumer goods and retail companies are confident about the growth outlook for the global economy, the industry and their companies over the next three years, despite potential technological risks. Their peers in other parts of the world, do not share the same optimism, the report found.  

Finish Line missed analysts expectations for its second quarter amid continued heavy promotion in the athletic footwear market.    The retailer reported net income of $2.8 million, or 7 cents per share, for the quarter ended Aug. 26, down from $22.1 million, or 53 cents a share, a year ago.  

Merchants’ fraud costs are a growing expense — and the pace shows no sign of slowing.   Fraud losses and management eat 8% of the average e-commerce retailer’s revenue, up from 7.6% in 2016, according to “2017 Financial Impact of Fraud Study: Exploring the Financial Impact of Fraud in a Digital World.” The report is from Vesta Corp. and Javelin Strategy & Research.  

Walgreens is relying on data analytics to ensure all of its IT systems are working as efficiently as possible.   Through a partnership with IBM, the drugstore chain is taking steps to drive more IT support across its enterprise. The first step is to integrate hardware and software from different vendors under one roof. This centralization will make it easier to stay abreast of performance.  

An uptick in consumer spending could drive sales as high as $1.05 trillion this holiday season.   Retail holiday sales should rise a healthy 4% to 4.5% over last year's shopping season — a factor that could drive sales between $1.04 trillion and $1.05 trillion between November 2017 and January 2018, according to the annual retail holiday sales forecast from the firm’s retail and distribution practices. (Holiday sales are seasonally adjusted, and exclude motor vehicles and gasoline.)  

CBL is launching a pilot program at two of its malls that will more closely measure the volume and the specific nature of traffic.   The initiative, directed by RetailNext, will place cameras at various points on the properties that not only count heads, but determine shoppers’ genders and approximate their ages within five years. The test will take place at Hamilton Place in Chattanooga, Tennessee, and Asheville Mall in Asheville, North Carolina.  

Oregon passed Senate Bill 828, known as the “Fair Work Week” law, last month. This law requires foodservice, retail and hospitality employers to give hourly workers reliable work week schedules upon hire, maintain a voluntary list of standby employees to address unanticipated customer needs or unexpected employee absences, and provide their workers with advance notice of schedule changes.  

Mobile commerce made the grade this back-to-school season, contributing to a 3% increase in overall e-commerce sales.   This was according to research from retail search marketing company NetElixir. The firm said mobile orders were up by 44%, and revenue was up by 64%. Mobile average order value (AOV) increased by 13%, indicating that consumers are now more comfortable using mobile devices for more expensive purchases.   

Amazon is expanding into one of the go-to destinations for product discovery.   This was according to “Amazon: The Big E-Commerce Marketing Opportunity for Brands,” a report from Kenshoo. The study is based on 3,100 consumers in the United States, Germany, United Kingdom and France.  

Digital's influence on grocery overall has nearly doubled year over year, and is now impacting the in-store experience.