Data Management

As newer and more improved technologies continue to create an overwhelming amount data, the ability to manage this data efficiently and cost effectively is no longer an option; it’s an absolute necessity. But big data is still causing major headaches for organizations that don’t have a plan in place.

Brooklyn, N.Y. – Etsy Inc. reportedly employs Big Data and artificial intelligence systems to better target individual customers with personalized offers. According to the New York Times, Etsy uses tools including an open source machine learning framework called Conjecture, as well as an open source Apache solution called Kafka and in-house Hadoop, to monitor real-time data for fast processing and storage.

Bellevue, Wash. – American Greetings is the most trusted online retailer. According to the 2015 E-Commerce Online Trust Audit and Honor Roll from The Online Trust Alliance (OTA), 2015’s top 10 most trustworthy online retailers (11 due to a scoring tie) are American Greetings, Cabela's, Drs. Foster & Smith, Fanatics, GameStop, The Honest Company, Jomashop, Kate Spade New York, LivingSocial, Netflix, and SparkFun Electronics.

Oak Brook, Ill. – Ace Hardware Corp. has promoted senior director of IT business systems Rick Williams to the position of VP of information technology (IT). Reporting to Ace’s CFO, Williams, 49, will play an integral role in further driving strategic technology and systems management for Ace to shape business functions and deliver significant return on investments.

Ace Hardware Corp. has promoted a 25-year employee to the position of vice president of information technology. 

New York – When it comes to supply chain security, most retailers are diligent about things like locking up warehouses and vehicles. But when it comes to securing technology used to manage supply chain operations, retailer diligence often trails off.

By Emily Westridge Black and Christopher Quinlan

With major data breaches making headline news on a near-weekly basis, the retail industry is increasingly focused on cybersecurity. When creating their cybersecurity plans retailers should: 

• Create a strong cybersecurity team that is cross-sectional, and include personnel from legal, information technology, human resources, and communications or public relations departments. The team should also include at least one member of senior management.

Denton, Texas - Sally Beauty Holdings Inc. is releasing new information about a data breach that occurred at varying times between March and April 17, 2015, its second in less than a year. Criminals are believed to have used malware deployed on some Sally Beauty POS systems, which may have put payment card information of customers at risk.

Armonk, N.Y. – IBM has released new industry-specific solutions with pre-built predictive analytics capabilities for industries including retail, to uncover and act on critical business insights. IBM is working with retail signature design partners including Urban Outfitters.

Framingham, Mass. – Staples Inc. sees Amazon.com as its biggest competitor, and is not shying away from the competition. During a panel discussion at the MIT Sloan CIO Symposium held May 20 in Cambridge, Massachusetts, Staples CIO Tom Conophy explained his company’s intentions in its rivalry with the e-commerce giant.

“We’re going after Amazon in a big way,” declared Conophy. “We were an original disruptor in retail but lost our way. We didn’t see the onslaught of Amazon coming.”