Consumer Analytics

Houston -- Men's Wearhouse reported Wednesday that its net income more than doubled in the first quarter, rising to $27.2 million from $13.6 million in the year-ago period. The company cited its expansion into the corporate uniform market for its improved performance.

Results topped both Wall Street and internal company forecasts.

Revenue rose nearly 23% to $580 million from $473 million. The retailer sold nearly $60 million in corporate apparel and other uniforms, up from $3.7 million in the same period a year ago.

Boulder, Col. -- Discount grocer Aldi ranks as the nation’s low-price grocery leader, according to a recent consumer survey conducted by Market Force Information.

San Mateo, Calif. -- Keynote Systems, which provides Internet and mobile cloud monitoring, announced that BJ’s Wholesale Club is using various Keynote solutions for optimizing the performance of its website.

For the first phase of the project, Keynote ran peak load tests to ensure that all components of BJ’s site were fully prepared to handle expected usage before the site went live.

EL SEGUNDO, Calif. — Boyd Clark was named SVP buying at Big 5 Sporting Goods following the resignation of long-time head merchant Thomas Schlauch, the company announced.

PORT WASHINGTON, N.Y. — NPD Group named Perry James, a 16-year veteran with the research firm, as the new president of home and office supplies. 

James replaces Peter Goldman, who moved on to a position within NPD as SVP technology analyst business. 

Before his current position, James was president of NPD’s office supplies and software businesses. From 2005 through 2007, he was with the home group on the business development side.

Yonkers, N.Y. -- Americans are frustrated with the state of customer service, according to a new survey by Consumer Reports magazine. In the survey, 65% of the respondents said they are "tremendously annoyed" by rude salespeople and 64% said that they had left a store in the previous 12 months because of poor service.

Consumer Reports also found that 71% of survey respondents were extremely irritated when they couldn't reach a human on the phone.

Sequential improvements in delinquency rates in Targets’s credit card portfolio just keep coming as the percentage of accounts 60 and 90 days past due fell yet again in May.

The number of accounts 60 day’s past due dropped to 3.1% in May compared with 3.3% in April while the number of accounts 90 days past represented just 2.3% of the total portfolio in May compared to 2.4% in April.

Target isn’t off to a great start in the second quarter- with a same store sale increase of 2.8% that was toward the low end of the company’s guidance range that called for a low to mid-single digit increase. The company also fell short of its comp guidance in April.

San Francisco -- Luxury sales are expected to continue to increase through June, according to Kurt Salmon's Luxury Spending Trajectory. The proprietary index, which tracks high-income consumers' confidence and intent to spend, has been highly correlated with luxury same-store sales growth over the last five years.

By George F. Brown Jr. and David G. Hartman

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