Consumer Analytics

SEATTLE — Sears' online marketplace will be the subject of a webinar on Feb. 26 hosted by Mercent, a technology company that enables retailers to profitably reach and convert more shoppers online.

Titled "Selling on Sears.com - Your Access to more than 15 Million Loyal Shoppers," the webinar will discuss Sears.com's role as the third largest online marketplace and how its expanding its reach and visibility against Amazon.com, eBay and Google.

ST. PETERSBURG, Fla. — HSNi Inc. reported that its fourth quarter net sales grew 7% over the prior year to $982.9 million. HSN's net sales increased 7% to $683.8 million, including 11% growth in digital sales. Cornerstone's net sales for the 13-week period in 2012 increased 6% to $299.1 million, including 14% growth in digital sales, compared to the 14-week period in 2011.

GAAP diluted EPS from continuing operations increased 27% to $1 compared with 79 cents in the prior year. 

MOORESVILLE, N.C. — Lowe’s announced that Lara Lee will join the company as SVP customer experience design, effective Feb 25. Lee will report to Robert J. (Bob) Gfeller, customer experience design executive.

Lee will be responsible for translating business strategies into integrated, multi-channel experiences that deliver value to home improvement consumers. Named a “Master of Innovation” by BusinessWeek in 2006, Lee has driven customer-centric business transformation for more than 20 years.

WASHINGTON — The Lenovo ThinkPad T430s topped TopTen USA's list for energy-efficiency.

The nonprofit group, appaluded he fact that the laptop uses only 7.4 kilowatt hours of electricity in a year of typical use. The average comparable model uses 28 kWh per year—almost 4 times the energy.  On average, TopTen-listed laptops use about half (48%) the energy of comparable models.

Mooresville, N.C. -- Lowe’s announced that Lara Lee will join the company as SVP customer experience design, effective Feb. 25. She will report to Robert J. (Bob) Gfeller, customer experience design executive.
 
Lee joined Lowe’s from global design and innovation firm Continuum, where she served as chief innovation and operating officer.

Lee will be responsible for translating business strategies into integrated, multichannel experiences that deliver value to home improvement consumers.

Pleasanton, Calif. -- Safeway Inc. said that its fourth-quarter net income rose 13% to $244 million, far ahead of expectations, helped by its customer loyalty program. Safeway said the program, which offers personalized discounts based on past purchases, is driving market share gains and profits.
 
Quarterly sales rose to $13.77 billion from $13.60 billion a year ago. Same-store sales, excluding fuel, inched up 0.8%.

 

Menlo Park, Calif. -- Managing and classifying enterprise data is the number one security and privacy area in need of improvement, and remains a major challenge for IT departments, according to a survey about IT risk factors for 2013 published by global consulting firm Protiviti.

The 2013 IT Priorities Survey found that IT executives are struggling to manage the wide variety of technology risk, regulatory compliance and performance challenges that now face them.

SAN FRANCISCO — Mobile shopping platform ShopSavvy has launched a revamped version of its QR Code Reader and Scanner application to give mobile-device users access to even more information about products and retailers an additional avenue to leverage a powerful technology.

RESTON, Va. — In terms of growth, clicks continued to outpace bricks in 2012 — and how!

That was the key takeaway from comScore’s “2013 U.S. Digital Future in Focus” report: Despite the backdrop of continued economic uncertainty, 2012 was a strong year for retail e-commerce. Throughout the year, growth rates versus the prior year remained in the mid-teens to outpace growth at brick-and-mortar retail by a factor of approximately four times.

Houston -- A report released Tuesday by research company NPD Group found that the convenience store sector experienced marked gains last year, as visits increased 4.6% in the fourth quarter and grew an average of 3.7% per month for 2012.

Traffic gains were spread among all type of c-stores, according to NPD’s Convenience Store Monitor, which tracks the consumer purchasing behavior of more than 51,000 convenience store shoppers in the U.S.