Consumer Analytics

Social media giant Facebook is generating lots of buzz with the debut of its app launcher, Facebook Home, which turns existing Android smartphones into a Facebook-centric mobile device. (App launchers are applications that allow users to customize the home screen on their personal devices and add various other functionalities to it.)

Chicago, Ill. — Dillard’s, a fashion apparel, cosmetics and home furnishings retailer, has selected OpinionLab to extend its omni-channel Voice of Customer program, including its digital, mobile and in-store experiences, with precise insight into what its customers want and need. 

Dillard’s will leverage OpinionLab’s patented software to get customer feedback at all touchpoints and gain actionable insight into how to deliver the best experience to consumers wherever they engage, research and shop.

SAN DIEGO — Online fresh flowers retailer ProFlowers is launching a ProFlowers-branded store on eBay, extending its online reach.

The new ProFlowers eBay storefront features a broad assortment of fresh flowers, plants and product bundles including vases and chocolates, much like its existing online e-commerce site. Its eBay store also prominently features a “Deal of the Week” specially priced bouquet and vase.

By Rana K. Williamson, PhD, Better Merchant Accounts

With the breathtaking Twin Peaks of the Colorado Rockies as backdrop, a new project underway in Longmont, Colo., is leveraging both the views and community demand to create a “top drawer outdoor village experience,” said Allen Ginsborg, managing director and principal of NewMark Merrill Mountain States, based in Fort Collins, Colo.

Deerfield, Ill. -- Walgreens reported April 2013 sales of $5.98 billion, up almost 4% from $5.76 billion in the same month a year earlier.
   
Despite declines in front-end sales, comparable front-end sales and customer traffic, slightly larger basket sizes and an almost 10% increase in comparable prescription fills helped boost overall sales.

Same-store sales increased 1.2% from April 2012.

New York -- Employees show increased levels of anxiety about their income, benefits and security, according to a new poll from Harris Interactive. Aggregated concern about these three issues rose from 56% in March to 57% in April.

OMAHA, Neb. — Hayneedle, a leading online home furnishings retailer in the United States, will begin offering special, curated sales events from its independent flash sale site, the Foundary, at hayneedle.com starting May 6.

Los Angeles – Shoppers are setting a budget for Mother’s Day spending this year, according to a new survey from PriceGrabber. Results of the 2013 Mother’s Day Survey show that 52% of consumers plan to spend less than $100 on Mother’s Day gifts, with flowers the most popular gift selection.

The survey of 6,824 US online shopping consumers also shows that 23% of shoppers will spend $100-$249, while 12% will spend more than $250 and 13% do not have a budget in mind.
 

By Douglas H. Meal, David T. Cohen, and Lisa L. Rachlin, Ropes & Gray LLP

Retailers, like all businesses, constantly seek to learn more about their customers in order to serve them better. In Tyler v. Michaels Stores, however, the Massachusetts Supreme Judicial Court recently ruled that a simple step taken by many retailers to help achieve this goal – collecting the ZIP codes of their customers at the point of sale – can in some circumstances violate Massachusetts’ consumer protection statute.