Consumer Analytics

Arlington, Va. - Gift cards will surpass $124 billion in sales in 2014, up 5% from 2013. According to from advisory firm CEB TowerGroup, the gift card market should undergo an annual growth rate of 5-6% through 2017, but double-digit growth rates experienced in recent years have peaked and subsided.

Petaluma, Calif. – During the second week of the holiday shopping season (Dec. 1-7), smartphone and tablet shoppers were especially generous spenders. According to data compiled by e-commerce software provider MarketLive, year-over-year online revenue generated by consumers using smartphones grew 107%, or slightly more than double.  

Arlington, Va. - Gift cards will surpass $124 billion in sales in 2014, up 5% from 2013. According to from advisory firm CEB TowerGroup, the gift card market should undergo an annual growth rate of 5-6% through 2017, but double-digit growth rates experienced in recent years have peaked and subsided.  

New York – Omnichannel specialty bath and beauty product brand Sabon boosted its online sales 35% during Black Friday and Cyber Monday by implementing Dynamic Yield’s personalization engine. Sabon saw lifts across key metrics including user engagement, total page views, time spent on site and sales.  

By Shannon Warner, Cognizant Technology Solutions   Talk about a gap: 62% of shoppers say loyalty program membership is beneficial, but only 26% consider retailers’ programs worth joining.   

If you’re like me, and you were curious about how Black Friday hype translated into retail sales, your head is spinning right about now. Because the flurry of post-Black Friday news reports is packed with conflicting information, data that doesn’t seem to add up, and—perhaps unsurprisingly given those disparities—wildly variant conclusions about whether the Black Friday weekend was a “success” or a “disappointment” and about what is in store for the rest of the holiday season.

Ann Arbor, Mich. – Rolling Stones fans will sympathize with the devilish problem facing American customers, who couldn’t get satisfaction in the third quarter of 2014. The national level of customer satisfaction fell 0.7% in the third quarter of 2014 to 75.6 on a 100-point scale, according to the American Customer Satisfaction Index (ACSI), pointing to weak spending growth for the fourth quarter.   

SCOTTSDALE, Arizona - JDA Software announced the creation of JDA Labs – a research and development group assembled to drive game-changing innovation.   This global team, headquartered in Montreal, will innovate new and existing products and deliver patents, best practices and entirely new products to the market. JDA Labs currently  is driving research and innovation around three key areas: data science, user experience and product innovation.