Consumer Analytics

It’s no wonder so many shoppers were not impressed with some of the big holiday deals being offered by big retailers this past week.

Amazon, Walmart, Target, and Jet did not heavily discount most popular products and prices actually increased in key categories after Black Friday, cementing a perception that the two celebrated shopping days are waning in importance, according to research from Boomerang Commerce, which aggregated and analyzed online price discounts and price perception for 1,000 popular products sold by Walmart, Target, Amazon and Jet.

Despite significant investments by many retailers, U.S. consumers are unsatisfied with the levels of customer service offered this holiday season.

According to the new 2015 Retail Holiday Customer Experience study from customer engagement solutions provider Eptica, 35% of consumers are unhappy with the online experience. This figure rises to 40% in store.

Harry Rosen, Inc., a 17-store, Toronto-based luxury menswear retailer, is making the back-end effort to offer a front-end omnichannel experience.

Harry Rosen has chosen the Jesta I.S. Omnichannel Retail Suite, including merchandising, planning, distribution, POS and mobile POS, financials and business intelligence. The retailer expects to centralize its operations on the Jesta I.S. Vision Suite, bringing the entire company onto a single, integrated retail platform.

It’s no wonder so many shoppers were not impressed with some of the big holiday deals being offered by big retailers this past week.

Target Corp. has tentatively reached another milestone in its continuing efforts to remediate financial losses caused by its massive 2013 data breach.

According to multiple media reports, Target has reached a settlement with MasterCard Inc. and a number of issuing banks. In papers filed in federal court in Minneapolis, Target said it would reimburse a total of $39 million in the settlement. That figure would include about $20 million for issuing banks not covered in other class action suits against Target and about $19 million to the MasterCard Account Data Compromise program.

One retailer was clearly in a league of its own when it came to social media dominance of Cyber Monday.

Shoppers are purchasing more on mobile than ever before — and they are also making larger purchases.

That’s according to a new report from Yesmail, the email service provider within Yes Lifecycle Marketing, which found that overall revenue coming from mobile devices is up 9.9% year-over-year, according to Yesmail.

Cyber Monday 2015 will be a day for the retail record books, at least until next holiday season.

Online retail platform eBay Enterprise is entering a new partnership to help its retail users directly serve the needs of customers.

eBay Enterprise is teaming up with OpenSpan Inc., a provider of contact center automation and intelligence technology, to provide solutions designed to automate, simplify and integrate applications to improve the way contact center agents work.