Consumer Analytics

Consumers have spoken, and there is a definite number of retailer emails that crosses the line.

According to a new survey of more than 1,000 U.S. shoppers from customer targeting technology provider First Insight, the average consumer subscribes to 2.3 retailer email lists and receives 13.1 emails a week from these lists.

Storytelling is an intrinsic part of our daily lives. Movies, books, music, news, religion and art are all imbued with the stories we tell each other–and the stories we tell ourselves.

Even the spaces and places that we work, shop, eat and play are “speaking” to us – and through us – defining our dreams and desires, informing our values, and even shaping the contours of our hidden prejudices and deepest fears.

The giant of online retailing apparently is developing a taste for brick-and-mortar.

In news that is likely to set off a wave of speculation, Amazon confirmed it will open its second physical bookstore, this time at Westfield UTC mall in San Diego, California. Amazon Books is expected to open at the open-air shopping center sometime this summer.

Weis Markets last week announced that its fourth quarter sales increased 2.8% to $734.1 million while its comparable store sales increased 2.8%, compared to the same period a year ago.

Albertsons, the second largest grocery chain in the United States, has selected a new partner for point-of-sale data, consumer panel insights and strategic growth initiatives to support joint business collaboration.

The explosive growth of connected devices combined with consumer preference for retailer-brand protection plans creates a growing opportunity for retailers to boost revenue and shopper loyalty. 

Add Visa Checkout to the list of solutions trying to make mobile payment as effort-free for the shopper as possible.

Specialty online luggage retailer eBags is on a mission to offer customers the most advanced and immersive experience possible.

Women’s apparel specialist Christopher & Banks saw its online sales surge in the fourth quarter, but it wasn’t enough to keep the company from posting an even bigger operating loss than it did the prior year.

Everyone knows detecting fraudulent e-commerce activity is crucial, but how do you know when something is up?

Fraud detection provider Simility aggregated patterns across 500,000 browser-based devices throughout January 2016. Analysts looked for patterns in the 10,000 (or 2%) of those devices that were in the hands of fraudsters and contrasted those with the other 98% of devices in the hands of good or “organic” users.

Simility discovered seven anomalies that were leading indicators of fraud: