Consumer Analytics

Despite the global impact of COVID-19, international online transactions nearly doubled year-over-year in 2020.

The nearly year-long focus on safety protocols is resonating with customers, but it may be diverting attention from other areas.

Sephora will implement major changes across all of its U.S. stores and company in order to mitigate racially biased experiences and unfair treatment for shoppers in the retail sector.

The TireAgent website promises to match people of every financial category and level of product knowledge with affordable, suitable tires. 

Many consumers reported various issues preventing their online orders from being fulfilled satisfactorily during the 2020 holiday season.

The National Cattleman’s Beef Association (NCBA) is partnering with digital recipe network Chicory to accelerate e-commerce growth of beef at three leading grocery retailers.

Dash’s Market is responding to skyrocketing e-commerce growth with highly targeted online merchandising.

Black Friday continued to live up to its reputation as the busiest shopping day despite the pandemic.

American Express is rewarding consumers and small businesses who use its payment services for digital and social commerce. 

A regional home furnishings retailer is leveraging an intelligent camera platform to monitor and analyze in-store compliance with COVID-19 protocols.