Fashion retailer Rainbow brightens omnichannel customer serviceRainbow Shops is bursting through the gloom of siloed data to provide customer service agents with crucial information needed to resolve issues. In-store shopping on Black Friday down 52.1% year-over-yearTraffic plunged in stores on the official start of the holiday shopping season even as it set new records online. ICSC: Shoppers to spend $470 during Thanksgiving weekend Most (85%) shoppers expect to shop in the period that starts on Thanksgiving and ends on Cyber Monday. Abercrombie to close more flagships; posts better-than-expected Q3 Abercrombie & Fitch easily topped Wall Street estimates for quarterly sales and earnings amid cost controls and strong online demand. Exclusive Q&A: Shopify sees TikTok as part of omnichannel strategy Shopify’s recent e-commerce partnership with TikTok fits into its larger goal of reaching high-value customers via their preferred channel. Survey: Well-managed online returns lead to happy customers 20% more people will do holiday shopping online this year Eighty-six percent of consumers surveyed about their 2021 holiday shopping plans said they would do their shopping online this year. Advance Auto Parts drives away unauthorized web ads A leading aftermarket auto parts retailer is increasing customer conversion rates by preventing “hijacking” of shoppers’ online journeys. BJ’s Wholesale Q3 tops expectations amid ‘significant market share gains’ BJ's Wholesale Club Holdings reported better-than-expected third-quarter profit and sales fueled by strong online growth. Top Five ‘Must Dos’ For Retailers to Maximize Sales This Holiday Season The events of 2020 have drastically shifted consumer behavior, positioning this upcoming holiday season to be one like no other before for retailers. Google banks on Google Pay’s future as financial management app Consumers can now use Google Pay for activities such as automatically redeeming retailer discounts and setting up bank accounts. Oracle: Pandemic grocery shopping habits will have long shelf life Consumers have been buying groceries more during the COVID-19 crisis, and don’t plan to stop when the outbreak ends. First Previous 136 137 138 139 140 Next Last