Business Intelligence (BI)

Naperville, Ill. – OfficeMax is speeding up the process of customer segmentation with Monetate LivePredict, an automated segment discovery product designed to automatically identify valuable customer segments and their attributes. Using LivePreict, OfficeMax intends to identify, at the brand and campaign levels, highest and lowest-performing segments.

San Francisco - Customer satisfaction is on the rise globally after more than a year in decline, with the average global customer satisfaction rating reaching 81% in the second quarter of this year. According to the new quarterly Zendesk Benchmark report, this about a 4% increase from an average rating of 78% in the previous quarter and the highest average rating since the first quarter of last year.

Doubling sales in any category within a four year time span would be an audacious goal for any retailer, but that was the objective Walmart set for itself in the beer category last fall, according to Bloomberg.

In one of the stranger situations in retail right now, J.C. Penney is defending itself against charges by activist investor Bill Ackman that it’s not moving fast enough to hire a full time CEO and remedy a situation that Ackman created when the guy he picked nearly destroyed the company.

San Diego – PriceSmart reported substantial increases in both net warehouse club sales and same-store warehouse club sales during July of this year as compared to July of last year. For the month of July 2013, net warehouse club sales increased 11.9% to $188.5 million, from $168.5 million in July a year earlier. There were 31 warehouse clubs in operation at the end of July 2013 and 29 warehouse clubs in operation at the end of July 2012.

MINNEAPOLIS, Minn. — Insite Software, a leading provider of B2B e-commerce platforms and shipping solutions, has appointed David Ricketts as its SVP of sales.

Ricketts has more than 15 years of experience in software sales management, working with retailers, wholesalers, manufactures, distributors and consumer packaged goods companies to expand sales revenues via B2B and B2C e-commerce, omnichannel commerce and mobile, social and tablet commerce.

Specialty retailer and direct marketer of hunting, fishing, camping and related outdoor merchandise, Cabela’s, has selected Sage North America payment solutions as the sole mobile payment processing provider for its seven 2013 Cabela's Club Family Outdoor Days events. 

Indianapolis – Almost eight-in-10 (78%) marketers report feeling pressure to become more data-driven, but only a little more than a third of companies (36%) say they routinely use data-driven marketing to customize messages and offers, in order to improve customer experience and campaign performance. Teradata’s Data-Driven Marketing Survey 2013 also indicates within two years more than 80% of marketers will have implemented or begun projects that automate data quality, performance management and marketing workflow processes.

Franklin, Tenn. – More than $11.6 billion of retail IT spending, or 35% of the total, will come from budgets other than that of the CIO. Of that total “black ops” IT spend, $6.6 billion will come from the activities of the CMO and their purchases of hardware, software, SaaS, and services outside of the CIO budget.

CHANTILLY, Va. — Small businesses are increasingly embracing mobile and social platform to improve their operational efficiency and promotion, according to the latest findings from local media consulting company BIA/Kelsey’s “Local Commerce Monitor” tracking survey.