Business Intelligence (BI)

Retail enterprise technology provider JDA Software Group Inc. is increasing its 24x7 technical support capabilities for clients in North and Latin America.

JDA is opening a new Center of Excellence (CoE) in Monterrey, Mexico. The new facility is the fourth CoE, and the first in Latin America, operated by JDA to provide expert 24/7 support to more than 4,000 customers.

As omnichannel and e-commerce-only stores have exploded in popularity, delivery timescales and costs have become a key differentiator for retailers. In parallel, advancements in supply chain technology created new opportunities for retailers to make more informed decisions about shipping operations to protect and increase margins.

Mall owner Westfield Corporation has created a new big data and analytics unit and made a key hire to oversee the important function.

Westfield named Raghav Lal as its new chief data and analytics officer to lead a newly established big data and analytics group that will be responsible for conceptualizing, developing and deploying the company’s data strategy. The move is a significant hiring investment to centralize the company’s wealth of data effectively, efficiently and safely for its customers and retailers alike, Westfield said in a statement.

One of the nation’s largest mall operators is updating its parking lot lighting with a tech-savvy solution.

Amid a slew of news from Target HQ on Monday, the retailer also announced that, as part of the White House’s Climate Pledge, it would be working toward eight new sustainability commitments. The company has had success so far when it comes to sustainability, reducing its greenhouse gas emissions 9% since 2012 and eliminating more than half a million metric tons of carbon dioxide from its buildings.

The commitments are for the company to achieve the following benchmarks by 2020:

Mobile devices are becoming the norm for every facet of consumers’ lives, including shopping.

According to a new infographic from membership-based retailer DirectBuy, 29% of U.S. adults describe their smartphone as something they can’t live without, 44% sleep with a smartphone by their bed to avoid missing notifications, and 67% check smartphones for notifications even without receiving some type of notification.

Mobile devices are becoming the norm for every facet of consumers’ lives, including shopping.

According to a new infographic from membership-based retailer DirectBuy, 29% of U.S. adults describe their smartphone as something they can’t live without, 44% sleep with a smartphone by their bed to avoid missing notifications, and 67% check smartphones for notifications even without receiving some type of notification.

Target Corp. is making a number of aggressive moves to become more self-reliant when it comes to IT development.

According to the Wall Street Journal, the latest move is the adoption of the DevOps software development strategy. DevOps emphasizes increased cooperation among software engineers and product deployment employees, and also focuses on agile development and testing methods.

Online fraudsters apparently do not keep nine-to-five hours.

According to a new study from fraud detection technology provider Sift Science, “The United States of Fraud,” online transactions conducted at 3 a.m. are most likely to be fraudulent.

The high likelihood of fraud at 3 a.m. occurs across all time zones. Also, fraudsters are more likely to transact during the weekdays.

When you know what’s coming your way, it’s much easier to make successful plans.

For this reason, furniture retailer Havertys will deploy the GT Nexus collaborative supply chain management platform to improve supplier and inventory visibility. This, in turn, will allow Havertys to automate procurement processes, including purchase order management, three-way matching and invoice settlement.