Business Intelligence (BI)

Omnichannel retailing means a lot more than offering a consistent customer experience across channels.

According to a new report from IDC Retail Insights, “Omni-Channel Retail Execution Platforms for Now and the Future,” omnichannel retailing requires investing in technology that engages consumers in “customer-centric journeys.”

Online shopping platform Bigcommerce sets expectations high with its name. Hot on the heels of offering the “Buyable Pins” Pinterest shopping feature and Twitter “Buy Now” social commerce button to its merchants, Bigcommerce is launching partnerships to simplify shipping and fraud detection.

Rawlings Sporting Goods Company Inc. is taking its store operations game up a notch. The St. Louis-based vertical sporting goods retailer will use the RetailNext store analytics platform to optimize its brick-and-mortar shopping experience at all five company-owned factory outlet stores.

The comprehensive RetailNext platform will be deployed at all Rawlings-owned factory outlets in an attempt to uncover deep customer behavioral insights that can be used to create a better in-store experience.

Nearly a year after a massive data breach, the Home Depot is looking to a cybersecurity veteran to add expertise to its board directors.

The world's largest home improvement retailer said it has appointed Linda R. Gooden to the company's board of directors. Gooden will serve on the company's audit and leadership development and compensation committees. Her appointment gives the company 12 directors, 11 of whom are independent.

Amazon.com is the No. 1 website for online shoppers in the United States, according to a new survey.

A Survata study commissioned by BloomReach reports that in a survey of 2,000 U.S. consumers, 44% bypass the entire Internet and go directly to Amazon.com first to search for products, compared to 34% who use top search engines like Google, Bing and Yahoo!.

Nearly a year after a massive data breach, the Home Depot is looking to a cybersecurity veteran to add expertise to its board directors.

The world's largest home improvement retailer said it has appointed Linda R. Gooden to the company's board of directors. Gooden will serve on the company's Audit and Leadership Development and Compensation Committees. Her appointment gives the company 12 directors, 11 of whom are independent.

Welcome to Connected Retail a new newsletter from Chain Store Age covering the intersection of customer and channel connectivity.

Whatever your opinion of fraudsters who steal and resell consumer credit card data, you can’t deny they are highly innovative.

This was the key message of a presentation security blogger Brian Krebs gave at the Gartner Symposium ITxpo 2015 in Orlando, Florida, on Oct. 4.

Gasoline/convenience retailer Thorntons Inc. maximizes its customer “convenience” with 24-hour service at many locations. This requires the Louisville, Kentucky-based, 175-store chain to operate robust network security that can handle heavy transaction volume at all times.

“We needed a simple and effective whitelisting (file and application approval) product to prevent outbound Internet access except to desired places,” said David Caudill, VP of IT for Thorntons.

Retailers know the Internet of Things (IoT) is coming and will bring significant changes. But their preparedness for it is less certain.