Business Intelligence (BI)

DSW Inc. has promoted its omnichannel retailing chief to be its new CEO as the company positions itself for long-term growth.

The company said Roger L. Rawlins, executive vice president and CIO, will succeed Michael R. MacDonald as CEO effective Jan. 1. MacDonald, who is retiring from DSW and from the board of directors, will remain with the company through the end of the year to help ensure a smooth transition. Rawlins will be appointed to the DSW board effective Jan. 1. 

Exceptional customer service continues to drive growth at Publix Supermarkets, which had strong earnings and same-store sales growth in its third quarter.

Publix sales for the third quarter 2015 totaled $7.8 billion, representing a 6.3% increase from last year. Comparable-store sales for the third quarter of 2015 increased 4.2%.

Every retailer hates online chargebacks, and unusually active chargeback activity is often an indicator of e-commerce fraud.

Risk management firm Chargebacks 911 has identified the U.S. cities in the Northeast where the highest percentage of e-commerce transactions result in a chargeback. Visa and Mastercard have set 1% as acceptable chargeback threshold, and these ZIP codes far exceed that figure.

• 17% chargeback rate: Port Washington, New York (11050)
• 15% chargeback rate: Astoria, New York (11105)

For pure play retailers, having the right digital commerce platform is absolutely critical.

San Francisco-based digital fashion retailer ModCloth is ensuring that it can support the kind of unified omnichannel shopping experience that will bring customers back and support global expansion initiatives.

Home improvement retailer Ace Hardware Corp. is making its POS preferences known.

Ace is officially endorsing Epicor as the POS provider for its 4,800 locally owned cooperative stores around the globe. Today, more than 3,000 Ace Hardware store locations are leveraging the Epicor Eagle retail business management solution.

Swiss Farms Stores has come a long way since it launched 50 years ago as an outlet for a local dairy to sell excess milk.

Today, the Broomall, Pennsylvania-based convenience retailer operates 13 stores on a drive-through model where customers place orders from their cars in an express lane and have items quickly delivered to them at the window. And it isn’t done growing.

Baseball’s great accidental philosopher Yogi Berra once said, “If you don’t know where you are going, you might wind up someplace else.” In the retail business, knowing where you’re going means understanding sales, inventory, promotions, pricing, and assortment.

It appears fraudsters are shifting their tactics online even in advance of the migration of in-store POS to EMV compliance.

The U.S. Retail Fraud Survey 2015 has reported a substantial increase in online credit card fraud. Published by Retail Knowledge and sponsored by cash handling technology provider Volumatic, the survey shows the biggest area of online loss remains, overwhelmingly, from the fraudulent use of credit cards (66%).

IBM is looking to give retailers an edge in dealing with the effects of the weather, with help from the Internet of Things (IoT).

The technology firm has entered into an agreement to acquire The Weather Company’s B2B, mobile and cloud-based web properties, including WSI, weather.com, Weather Underground and The Weather Company brand.

Purchases made via Facebook advertisements are more frequently occurring via mobile device.

According to new data released by the Facebook IQ marketing insights division, three in 10 purchase conversions from Facebook ads between January and May 2015 took place on a mobile device (24% on a phone, 6% on a tablet). During that same period, the frequency of mobile purchases increased 35%, according to Facebook IQ’s latest internal analysis.