Business Intelligence (BI)

Several factors conspired to produce a drop in net income at Village Super Market Inc. during the third quarter of fiscal 2016, despite a slight bump in sales.

Net income was $5.88 million in the quarter, down 55% from $13.21 million in the third quarter of the previous fiscal year. The prior year period including a net gain from the recovery of insurance receivables related to Superstorm Sandy and a tax benefit a result of a settlement with the New Jersey Division of Taxation.

Retailers are not feeling confident that their pricing strategies are satisfying consumers.
 
A new report on pricing conducted by RSR Research and sponsored by retail consulting and analytics firm Precima, “Pricing 2016: Life Becomes Unmanageable,” reveals retailers are worrying that consumers do not believe they are priced competitively enough.
 

Consumers who use mobile devices for shopping are prime targets for retailer loyalty programs.   According to a new study from Forrester Research, “Master Your Mobile Loyalty Moments,” customers who participate in loyalty programs are more likely to be mobile. Forrester data shows 31% of loyalty program members, but only 15% of all U.S. online adults, will use a brand’s mobile app.  

Rent-to-own retailer Rent-A-Center Inc. has named Angela Yochem to senior VP, IT and CIO.

Yochem’s responsibilities will include developing Rent-A-Center’s IT talent; expanding recently developed technologies; enhancing the company’s web, online and mobile solutions; and providing technology leadership for new opportunities.

When store managers have timely access to traffic and conversion data, good things happen.
 

Wayfair Inc. has appointed Chad Ghosn VP of IT infrastructure and security.

Ghosn will oversee a large engineering team that is responsible for scaling Wayfair’s infrastructure system to meet customer demands and company needs. Before joining the online home furnishings retailer, Ghosn led the infrastructure team at Expedia Inc.

Prior to his role at Expedia, Ghosn spent more than a decade in various infrastructure leadership positions at Dell Inc. Previously, he led network operations for Kaiser Permanente.

Ikea Las Vegas is open for business.

The 351,000-sq.-ft. location is the company’s first store in Nevada, 42nd in the United States, and 385th worldwide.

It also is the second U.S. Ikea location to deploy only LED lighting inside and outside the building, and to feature only LED products for sale in its lighting department.

In addition, the store features the largest single-use retail rooftop solar array in Nevada. To date, Ikea has a renewable energy presence at 90% of its U.S. locations.

The employees who once greeted shoppers with a friendly “Welcome to Walmart” are making a comeback.

Walmart is reviving and updating its door-greeter program in an effort to improve customer service and also deter shoplifting.

The greeters were the invention of company founder Sam Walton, who saw them as a way to put a friendly face on the chain’s large stores. But in recent years, most of the employees who served as greeters were moved to other parts of the store.

Competition in providing the most innovative, unique, and up-to-date services and features to consumers is escalating with the rise and expansion of omnicommerce, a strategy that delivers a seamless customer experience through all available shopping channels. Brands are building in-house development teams or partnering with start-ups and other companies to extend their reach while catering to their customers’ demands of convenience, personalization, and on-trend technology.

About two-thirds (64%) of the United States is covered by prescriptive lighting rebates, according to BriteSwitch, a rebate fulfillment company. These rebates can significantly reduce the installed cost of new lighting in existing buildings and improve payback by 20%-25%, which would reduce a two-year payback to about 1.5 years.

Despite the proliferation of the LED source, traditional lighting product rebates remain available.