Business Intelligence (BI)

Online shoppers that prioritize convenience for security could begin feeling the fallout.  

Intelligent lighting can help improve back-of-the-house retail operations

While a lot of emphasis is placed on optimizing the front-of-the-house retail experience, improving back-of-the-house operations can also help retailers better meet customers’ evolving expectations — and intelligent lighting systems may be the key to improving those operations.

The Home Depot to modernize with next-gen handheld devices in DCs

For The Home Depot, supply chain efficiency is about getting product from vendor partners down to store level, or directly onto the front porch of its shoppers — all without increasing overhead costs.

With an eye on modernization, the retailer is leveraging its mobile device management platform to ease its upcoming transition to a new fleet of ruggedized handhelds across its supply chain.

Reinventing the traditional retailing experience is paramount to reaching a digitally savvy customer base, according to Joe Jensen, VP, Internet of Things group general manager, retail solutions division, Intel. Jensen discussed with Chain Store Age how retailers can meet this challenge.

What are the biggest challenges that retailers are facing in their customer engagement strategies?

Providing shoppers with a consistent brand experience across channels is retailers’ top digital priority.   That’s according to a survey from Boston Retail Partners (BRP), in which 56% of surveyed retailers said they were focused on a consistent brand experience across channels as a top digital priority, followed by improving the mobile shopping experience (46%) and personalization (40%).     

Simplicity is the name of the game for Giant Eagle’s new transportation endeavors.    It’s first step in this quest was to add a new transportation management system — a single platform designed to manage inbound and outbound transportation systems. Processes that were originally controlled by five systems are now streamlined through one core infrastructure. This new consolidated platform is also only piece within a much larger project: building a next-generation supply chain.  

WalmartLabs’ newest project is giving comrades and competitors alike, a peek into its open-source software.   The retail behemoth has migrated its online platform to a React-based application platform over the last year, one that was built in-house by WalmartLabs. Now Walmart’s innovation division is open-sourcing this platform, reported TechCrunch.  

With the holidays right around the corner, retailers are already setting up for the biggest shopping season of the year. This year, retail revenue for the holidays is expected to surpass $1 trillion, compared to last year’s total of $626.1 billion.   One of the many holiday preparations brands are making to deal with this influx is bulking up in-store resources. At least 700,000 short-term retail jobs are assumed to be added across the U.S. this holiday season, helping brands fill gaps in-stores and on the back-end.  

Aldi’s sustainability efforts are gaining recognition.   The grocer’s sustainable distribution center and regional headquarters in Moreno Valley, Calif., have earned LEED Gold certification from the U.S. Green Building Council (USGBC). Working alongside Graycor Construction Company, Aldi improved the design and materials used in the development of both buildings.   

According to eMarketer’s holiday sales preview forecast, ecommerce will surpass 10% of total U.S. holiday retail sales for the first time this year.    Total retail sales will increase 3.3% over the same period last year, to $884.50 billion, according to the report.   Holiday retail ecommerce sales will jump to $94.71 billion, representing 10.7% of total holiday retail sales.