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eBay Enterprise gets in touch with customers
Online retail platform eBay Enterprise is entering a new partnership to help its retail users directly serve the needs of customers.
eBay Enterprise is teaming up with OpenSpan Inc., a provider of contact center automation and intelligence technology, to provide solutions designed to automate, simplify and integrate applications to improve the way contact center agents work.
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Utilizing Cloud Technology for Workforce Management: Q&A with Kronos’ Liz Moughan
Retail cloud technology deployments have been getting a lot of attention lately. However, the most publicized retail uses of cloud technology tend to be flashy, front-end implementations.
But the cloud is not just suited to running customer-facing systems. Cloud technology can also serve as an ideal platform for back-end systems and functions, such as workforce management, according to Liz Moughan, director, retail and hospitality practice group of workforce management software and services provider Kronos Inc.

