Artificial Intelligence

Retail maintenance work isn’t what it used to be. For one thing, it started to turn eco-friendly several years ago. The trend remains strong, and the good news is that green is finally becoming affordable, thanks to growing demand.

When it comes to facility maintenance, going green starts with the purchase of environmentally sensitive cleaning supplies, agents and equipment. The materials must be disposed of or recycled, and the tools needed may be different from traditional ones.

Apple Pay’s got nothing on this new body part-based method of conducting commerce.

The world of payments has become very dynamic in recent years which explains why a trade show called Money 20/20 in only its third year of existence is able to attract more than 7,500 attendees. Everyone from scruffy start-up types touting the virtues of bitcoin, to government regulators, well known retailers and major credit card issuers were on hand at the recent show in Las Vegas to gain insight into the rapidly evolving space.

High expectations are the key to everything. Take mobile for example. Apps from Starbucks, Uber, Netflix, and Apple have all made outstanding digital experiences expected and commonplace. Finally, customers have a taste of products and services that work the way they should, effectively reprogramming consumer expectations for all digital experiences.  

Bloomingdale’s new store in Palo Alto, California, is the retailer’s most digitally sophisticated to date.

For children on a long journey, the typical refrain is, “Are we there yet?” However, for retail IT practitioners and executives, the challenge is not in waiting to get “there,” but figuring out what “there” even is. The question for the IT journey on which retailers are now traveling can be more appropriately phrased as, “Where are we going?”

New York - Twitter keeps on coming up with new ways to let advertisers connect with consumers—and now it’s moving into the brick-and-mortar space. In its first  On Tuesday, the social media giant launched a pilot for a new feature called Twitter Offers, which enables brands and companies to create card-linked promotions and share them directly with Twitter users. The user can redeem the discount simply by paying with the synced card in the retailer’s physical store or online shop.

Optimized centers provide greater flexibility

With the recent announcement that it will build a new digital innovation lab in Boston, CVS Health has joined the ranks of retailers, including Wal-Mart Stores and Target Corp,  who have also launched similar facilities.  Not every retailer is in the position to build its own proprietary innovation hot house,  but there are many advantages for those with the resources to do so.  Following are three key reasons that retail innovation labs are a good idea.