Artificial Intelligence

Washington, D.C. — Former Microsoft executive, Tom Litchford, has been named The National Retail Federation's new VP retail technologies.

Effective July 2, Litchford will lead and manage NRF's Association for Retail Technology Standards and the exclusive, invite-only CIO Council. He will be responsible for developing and enhancing strategic programs, activities and relationships with retail and technology communities both domestically and internationally.

Bentonville, Ark. -- Wal-Mart Stores Inc. said in a Friday emailed statement that the co-heads of its technology unit @WalmartLabs are leaving the company.

Venky Harinarayan and Anand Rajaraman, who ran the 200- person unit in San Bruno, Calif., are taking some time off from the industry, according to the statement. The pair took the helm of @WalmartLabs when Wal-Mart bought their company Kosmix last year.

Wal-Mart said the rest of the technology team will remain intact.
 

Armonk, N.Y. -- A survey released Thursday by IBM found that chief marketing officers and chief information officers must join forces in order to connect with today’s consumer across new channels including mobile devices and social networks.

Chattanooga, Tenn. -- Mall owner CBL & Associates Properties announced Wednesday the launch of Me-Ality — a size-matching station for mall shoppers — at nine CBL malls across the United States.

Retailers and other building owners are caught between two powerful and conflicting forces: the need to lower energy and equipment costs, and the need to meet or exceed outdoor air ventilation regulations for the health and comfort of customers and employees alike. Indeed, studies have proven that outdoor air ventilation creates a healthier work environment. However, as outdoor air rates increase, so does the size, cost and operating expense of HVAC systems.

The Container Store credits its “employees-first” culture as integral to its success, believing that if you make employees your highest priority, they in turn will take better care of customers. It’s a business model that extends to all facets of the chain’s operations — including the decision to deploy a voice-directed warehouse picking system.

Compared with most other industries, retail companies face shorter time horizons and tighter metrics. The pressure to perform is great, which perhaps explains why many retail firms are having trouble holding onto their top executives.

For example, one major U.S. retailer recently suffered the departures of a senior marketing executive, a division president and another executive VP, all within the space of a few months. One of those executives had lasted only five months, while another had a tenure of less than two years.

Wading through retail technological innovations and deciding what options and applications should be top priority can be daunting at best. But the opportunities clearly outweigh the challenges, said Epicor Solutions’ Douglas Taylor in an interview with Chain Store Age.

What are the biggest operational challenges facing retailers today?

Macys.com has made a name for itself by analyzing consumer data to gain insight into its loyal shopper base. The retailer, which features more than 60,000 products online and leverages multiple digital channels to share product information cross-channel, has armed itself with a set of internal cloud-based, high-performance analytics tools designed to improve customer segmentation, market-basket analysis and real-time personalization cross-channel, based on a broader scope of product attributes.

The phrase “big data,” is all the rage these days and IBM made a major move to drive growth.