Artificial Intelligence

Chain Store Age hosted its 51st annual SPECS 2015 conference on March 15-17, in Las Vegas. Here are three takeways from the conference concerning technological innovation in the store planning area:

1. Overflowing Shelves are the Enemy
For most brick-and-mortar retailers, having shelves chock full of merchandise with every possible variation (such as size and color) is the definition of successful merchandising. But in actuality, overflowing shelves leave store associates too busy to assist customers, who are left overwhelmed.

Mooresville, N.C. – Lowe’s Companies Inc. may have found the key to customer self-service. The DIY giant is rolling out new retail kiosks from KeyMe at select locations.  

The kiosks enable customers to safely store a “digital copy” of their keys in the cloud and create a spare copy at their local Lowe’s in under 30 seconds. The new kiosks will be able to copy car keys, both with transponder chips and those without. This is the first time car keys have ever been able to be copied at a self-service kiosk.

New York -- Facebook Inc. is adding a new feature to its popular Messenger instant messaging service that will give users the ability to send money to friends. The Messenger app, which separated from Facebook’s main application in 2014, is one of the largest platforms in the world, with a reported 700 million users.

The new payments tool will be rolled out in the coming months in the United States for desktop computers and Google’s and Apple’s mobile platform. Facebook reportedly built the tool in house. 


Armonk, N.Y. – Mobile app use continues growing rapidly, but businesses are not keeping pace with security. According to new research from IBM and Ponemon Institute, nearly 40% of more than 400 large companies studied, including many in the Fortune 500, aren’t taking the right precautions to secure the mobile apps they build for customers.

Palo Alto, Calif. – SAP is opening HanaHaus, a new cafe and community workspace that aims to foster a culture of technology innovation, on March 19. Located in Palo Alto, California, HanaHaus seeks to become a central hub of activity that supports new thinking and entrepreneurial energy.

Seattle – Amazon.com is moving forward in the burgeoning arena of the Internet of Things (IoT), but isn’t making a big deal about it. According to multiple media reports, Amazon has purchased 2lemetry, a Denver-based IoT startup, for an undisclosed sum.

2lemetry provides an enterprise platform that can track and manage Web-connected IoT devices, such as autos and appliances. The company was founded in 2011 and has raised $9 million in venture capital funding since that time.
 

Chris Allan was a co-founder of Quantum Retail Technology and now he is the company’s CEO too.

Allan rejoined Quantum, a provider of merchandise optimization and inventory solutions, in late 2014 to lead the company’s retail development and delivery organizations. He will maintain that role in addition to serving as CEO.

Menlo Park, Calif. – Facebook has purchased personalized shopping engine TheFind.com, with the intent of making its ad more relevant to individual users. The social media giant will integrate TheFind’s functionality into its personalized ad-matching capability, rather than keep TheFind operating as a separate entity.

In a message on its homepage, TheFind said some employees will make the transition to Facebook.