Artificial Intelligence

The increasing use of AI in customer service interactions presents exciting opportunities for businesses to improve efficiency and personalize experiences.

Best Buy Co. Inc. is in a new partnership to turn its stores into fulfillment hubs for direct-to-consumer (DTC) consumer electronics websites.

Amazon is geographically expanding its pilot of an autonomous ride-hailing platform.

Ikea’s upcoming virtual Roblox store will be the first to pay physical employees for working in the metaverse.

Walmart is offering new perks for its hourly employees, ranging from training for skilled trade jobs to an annual bonus plan.

Pinterest is opening its platform to users of a third-party social commerce solution.

The social media platform formerly known as Twitter is putting regulations in place for X-rated postings.

Sellers on eBay have a new artificial intelligence tool to help them transform mobile product listing photos into professional grade images.

Amazon is rolling out technologies designed to make deliveries easier and safer for independent contractors.

Walmart will provide a broader range of shopper insights to its supplier partners.