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Artificial Intelligence

  • Report: Starbucks 'visualizes' drive-through innovation

    Starbucks Corp. is reportedly seeing value in a new addition to its drive-through order windows.

    According to Bloomberg, Starbucks is rolling out video screens to 2,400 drive-through lanes in stores across the U.S. during the next 12 months. In one major differentiator from the drive-through screens found at many quick service chains, Starbucks screens will feature a real-time audio/video feed of the barista taking the order.

    Images of items the customer orders will appear on the screen to ensure they are placed correctly.

  • New player joins mobile payment ranks

    Another company is offering in-app mobile purchase functionality, but this time it’s not a retailer or a technology provider.

    U.S. bank Capital One is partnering with MasterCard and Visa to offer contactless mobile payment capability in its Capital One Wallet app. Leveraging the MasterCard Digital Enablement Service (MDES) and Visa Token Service (VTS) platforms, Capital One will use NFC-enabled Android phones to transmit a secure payment token to the point-of-sale.

  • Hackers hit southeastern thrift store chain

    The latest retail data breach demonstrates that hackers will victimize whoever is vulnerable.

    America’s Thrift Stores, an Alabama-based, 18-store for-profit chain that sells donated items and then contributes a significant portion of the profit to local charities, has been breached, Hackers used malware to compromise the systems of a third-party service provider, which gave them access to the America’s Thrift Stores network.

  • Is Whole Foods Market on its way to being a tech trailblazer?

    Whole Foods Market and a key technology partner are creating a new retail platform that the retailer promises will be unlike anything on the market.

    In a partnership that Whole Foods said will “redefine retail management software,” the supermarket company is partnering with cloud-based business application provider Infor to develop a new enterprise platform called Infor Cloudsuite Retail. The retailer hopes to make a profit of the comprehensive, cloud-based retail suite by selling it to other retailers.

  • 8 companies inventing the future of retail

    Eight start-up companies comprising the inaugural class of the newly formed XRC Labs accelerator are looking to have a big impact on the retail industry.

    New York-based XRC Labs unveiled the inaugural class of start-up companies participating in its 10-week accelerator program Tuesday evening, Oct. 13 at an event near its headquarters at the Parsons Schools of Design.

  • Visa keeps up with cyberdangers

    There seems to be a new cyber threat every day, and Visa Inc. is doing its best to stay up to date.

    Visa and FireEye Inc. have launched a new service for the payments industry called Visa Threat Intelligence, Powered by FireEye. This service will deliver real-time threat information on cyberattacks to merchants and issuers.

  • Survey: Distribution centers pick up the pace

    Retailers are keeping up with omnichannel consumer demand behind the scenes.

    According to a new survey of distribution center operators from Honeywell and YouGov, nearly nine in 10 distribution center operators expect to adopt new mobile devices and voice-direction technology in the next five years to meet omnichannel consumer expectations of faster, more accurate delivery.

  • Starbucks CIO makes quick-service landing

    Curt Garner, who first announced he would leave his current role as CIO of Starbucks Corp. in June, has revealed his next professional stop.

    Garner will join Chipotle Mexican Grill as CIO effective Nov. 23, and become the company’s first executive with that title. Chipotle appears to want to duplicate some of the IT-related success Starbucks has had in areas such as store operations and customer experience.

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