Artificial Intelligence

Chattanooga, Tenn. -- CBL & Associates Properties and DreamWorks Animation are ringing in the holiday with the ultimate Santa experience at Oak Park Mall in Overland Park, Kansas City.

Everyone knows fraud is costly, but it be more expensive than you think.

In addition to typical fraud costs, such as the loss of goods and chargeback fees, merchants that sell digital goods, such as MP3 files and streamed movies, each spend an average of $10.1 million every year on fraud-related costs.

Omnichannel retailing means a lot more than offering a consistent customer experience across channels.

According to a new report from IDC Retail Insights, “Omni-Channel Retail Execution Platforms for Now and the Future,” omnichannel retailing requires investing in technology that engages consumers in “customer-centric journeys.”

A new event for retailers and consumer package goods executives is taking shape called Shoptalk and the successful entrepreneurs behind its creation have big plans and funding to make it happen.

Starbucks Corp. is looking to someone with detailed knowledge of developing technology solutions as its new chief technology officer.

The coffee giant has named Gerri Martin-Flickinger, who previously served as senior VP and CIO of Adobe, as CTO effective Nov. 2.

In her new role, Martin-Flickinger will lead the global IT function and play a key role in shaping the technology agenda across the Starbucks business. Interestingly, in her previous life she played a key role in enabling Adobe’s transformation to a cloud-based business.

Although the Amazon Fire smartphone fizzled, its legacy lives on.

Amazon.com is the No. 1 website for online shoppers in the United States, according to a new survey.

A Survata study commissioned by BloomReach reports that in a survey of 2,000 U.S. consumers, 44% bypass the entire Internet and go directly to Amazon.com first to search for products, compared to 34% who use top search engines like Google, Bing and Yahoo!.

Global management consultancy Kurt Salmon is acquiring digital retail technology agency Mobispoke LLC, the engine behind such technologies as smart fitting rooms, integrated mobile apps and other leading-edge, interactive shopping experience technologies.

Following the acquisition, Mobispoke will rebrand as Kurt Salmon Digital and will operate as a wholly owned subsidiary of Kurt Salmon.