Artificial Intelligence

Mobile is the connective tissue in the omnichannel body. Flexible and strong, it adapts to its environment and holds the pieces together. It brings sensors, gestures, and other features to the retail experience that are simply not available on desktop. It is changing everything about the industry, and the shocking reality is that we have only just begun to discover its potential.

Many retailers have failed to keep pace with demands of modern shoppers. Even as they begin to incorporate mobile into their strategy, they fumble and follow outdated habits and inaccurate assumptions.

A new type of POS malware has been attacking POS systems at U.S. retailers for some time, and has been identified as the holiday shopping season begins.

Target Corp. has long been an innovator in retail marketing and merchandising. But its latest efforts to think outside the box are taking it even further afield.

While mobile payments are increasing, cash receipts still remain a healthy percentage of total sales and aren’t going anywhere anytime soon. Fifth Third Bank’s John Bultema discusses the proper management of cash in retail stores and solutions aimed at improving store efficiency and reducing costs.

What is the current status of cash handling in retail stores? Are cash receipts in stores on the decline?

So many new stores, so little space. Here are my top faves of the year:

The need for technology innovation in retail has never been greater, and the proper assets and expertise are not always available in-house.

The evolution of physical stores took center stage at Chain Store Age's X/SPECS, held at the Scottsdale Resort at McCormick Ranch, in Scottsdale, Arizona. Formerly called Executive SPECS, the event was rebranded this year to reflect how technology is transforming the customer experience and the in-store environment.

The recent KronosWorks 2015 conference was held in Las Vegas, a city built on taking chances. However, increasing automation of workforce management tasks is helping retailers remove the risk from activities such as scheduling, staffing and hiring.

Here are three hot automation trends highlighted at KronosWorks that are helping retailers win the workforce management game.