Artificial Intelligence

Digital gift cards are less risky than retailers think, and that’s not the only common piece of online fraud “wisdom” that is false.

Retailers looking to satisfy customers this holiday season need to be sure all channels are aligned and working properly.

The new "2015 Connected Shoppers Report” of more than 2,000 adults commissioned by Salesforce and conducted by Harris Poll demonstrates that in order to succeed, retailers need to accelerate digital transformations to provide personalized, one-to-one customer journeys.

Retailers looking to satisfy customers this holiday season need to be sure all channels are aligned and working properly.

More robust omnichannel capabilities have Best Buy CEO Hubert Joly confident about his company’s ability to execute during the holidays, but his views on overall demand for consumer electronics are another matter.

Best Buy said it expects weak demand for consumer electronics in the fourth quarter and forecast flat same-store sales at domestic locations following a 0.5% third quarter comp increase that was aided by an 18% online increase.

An analysis of Amazon.com’s holiday pricing for its best-selling items reveals two key strategic trends.

According to research from product intelligence technology provider 360pi, Amazon’s top two price dynamic categories: were best-selling office/school products (55% repriced one day to the next) and best-selling toys/games (45%).

Other categories that saw a high level of price dynamism were electronics and clothing, which are both highly contested gift categories.

More robust omnichannel capabilities have Best Buy CEO Hubert Joly confident about his company’s ability to execute during the holidays, but his views on overall demand for consumer electronics are another matter.

CVS Health on Wednesday announced a suite of new digital tools aimed at helping customers manage their health with more ease and efficiency, including the use of beacon technology to deliver in-store pharmacy messaging.

CVS Health is launching a suite of new digital tools aimed at helping customers manage their health with more ease and efficiency, including the use of beacon technology to deliver in-store pharmacy messaging.