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Artificial Intelligence

  • Target’s IT chief turns to hiring as a top tech focus

    Mike McNamara isn’t shy about making changes.   Target Corp.’s chief information officer has launched a hiring spree aimed at turning Target into an engineering powerhouse.   Click here for more. 

  • Sam’s Club moves to the cloud to enhance membership experience

    Sam’s Club has selected Salesforce’s customer success platform to digitally transform business membership acquisition and engagement, and create an enhanced membership experience across its more than 650 clubs nationwide.  

  • The Mobile Side of Retail Loss Prevention

  • Kroger names IRI as preferred market insights partner

    Kroger has reached a long-term agreement with IRI that will enable the firm to provide the nation's largest grocery chain with market measurment serices that further enhance its "Customer 1st" strategy.

  • Five trends to help mitigate fraud

    Status quo solutions are no longer effective or acceptable when it comes to fraud mitigation.   That’s the conclusion of Experian’s first annual global fraud report, Global Business Trends: Protecting Growth Ambitions Against Rising Fraud Threats, which is designed as a guide for senior executives and fraud prevention professionals.  

  • Can the Internet of Things Finally Deliver on the Promise of Frictionless Retail?

    The recent growth of the Internet of Things (IoT) has brought the elusive concept of “frictionless retail” closer than ever before. By digitizing business processes through connecting smart devices and sensors at the network’s edge and applying advanced analytics, retailers can reduce or eliminate points of friction that negatively impact customer experience, sales or operational efficiency.   

  • Amazon set to test drone deliveries — but not in the United States

    The world’s biggest online retailer took a big step to move drone deliveries forward.   Amazon has entered into a partnership with the British government that will allow the retailer to test and develop new drone delivery systems.  

  • PetSmart moves to improve shopping experience across all channels

    The largest specialty pet supplies retailer in North America is launching a digital initiative to become more customer-focused — and data-driven.    PetSmart has selected Cognizant’s customer data foundation initiative to utilize master and analytics-driven demographic, behavioral, interactional and transactional data to create custom profiles of pets and "pet parents" who visit PetSmart at its stores, online and through its mobile app.  
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