Artificial Intelligence

Best Buy is looking to grab share in one of the hottest categories of the "smart" home market: voice-activated devices.   The retailer is adding Amazon Alexa and Google Home "experiences" to about 700 Best Buy stores nationwide. The new interactive displays will start arriving in stores in July, with the rollout complete by the end of the year.  In addition, there will be an enhanced online presence for the devices on Best Buy's e-commerce site.  

To step up customer-centricity efforts, retailers must use channels in tandem if they want to deliver personalized experiences.  

Affluence is out. So are the days of the mass market.    A new report projects 10 years out and reveals three fundamental principles that are shaping tomorrow's consumer packaged goods and retail industries: trust, influence and personalization. In a preview of its 2017 Global Future Consumer study, A.T. Kearney predicts the death of the scale economy that focuses on catering to affluence in favor of one driven by the influence of industry stakeholders, particularly by the hyper-connectivity of the younger generations.

Consumers may want a more personalized shopping experience, but some efforts in this regard creep them out.      

Wisconsin has become the third state to legalize the use of the automated robots. Virginia and Idaho passed passed similar legislation earlier this year.    The Wisconsin law places an 80-pound weight limit on the robots, and doesn’t permit the machines to travel faster than 10 miles per hour. The robots are also required to have a person in the loop to take over control in case something goes awry, according to ReCode.  

Drone deliveries by Amazon could one day originate from an unusual-looking starting point.   

A majority of companies, including retailers, are confident about cyber-security, but their confidence may not be justified.      That’s according to “Cyber Risk in Consumer Business,” a report from Deloitte. The report is based on input from more than 400 CIOs, CISOs, CTOs and other senior executives.   

Retailers can gain huge competitive advantages in an increasingly digital marketplace by leveraging consumer insights.   That's according to “The JDA Voice of the Category Manager.” The report, from JDA Software Group, tapped nearly 100 professionals responsible for category management and merchandising activity in North America.