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Artificial Intelligence

  • The Future of Shopping: FIVE Predictions for 2017

    As we move into the new year, it’s time to look ahead and predict what’s in store for the retail industry as it races to stay relevant in the Age of Amazon.    Here are five predictions to keep an eye on in 2017:   

  • Food delivery by robot

    A futuristic delivery service is now up and running in two U.S. cities.   Six-wheeled robots that are a little under 2 ft. tall and travel at walking speed are delivering food in conjunction with Postmates in Washington, D.C., and DoorDash in Redwood City, Calif., according to a report by Recode.   

  • Retail fraud attempts up substantially

    Retail sales weren’t the only thing that rose during the 2016 holiday season.    Fraud attempts increased by 31% during the past holiday season, according to data from ACI Worldwide, which, on the positive side, found the number of overall transactions increased by 16%.   

  • Report: Retailers lag in digital transformation

    Nearly half of retailer leaders will be out of business if they don’t transform themselves digitally.   This is according to “Reinventing Retail: Cisco Reveals How Stores Can Surge Ahead on the Digital Transformation Journey,” a study based on data from 200 retail executives from North and South America and regions of Europe. Companies represent brick-and-mortar retailers, e-commerce, apparel manufacturers, food service and other segments of retail.  

  • Buckle personalizes in-store experiences

    Personalization is at the core of Buckle’s success.    However, engaging customers differently requires a deep understanding of each shopper, and leveraging specific details to foster long-term relationships. Buckle is improving its personalization efforts through a new cloud-based solution designed to create the high-touch, individualized shopping experiences the chain has built its brand on.  

  • C-suite tech moves at Nordstrom

    Nordstrom is realigning and streamlining its top technology positions.    The company said that Dan Little, Nordstrom’s chief information officer, plans to retire next fall. Little joined Nordstrom in 2002, as VP, supply chain strategy. He was named to his current position in 2014.  

  • Traditional Stores Get Smarter and Better Connected

    In their e-commerce operations, retailers have long had access to limitless data about customers and transactions. They’ve become adept at using this information to deliver personalized communications and targeted campaigns to customers as they shop online.    Unfortunately, the same could not be said for in-store shopping. Retailers have had no way of knowing what customers were doing in their stores from the time they entered the front door until they checked out at the POS system.  

  • Home furnishings retailer develops next-gen cloud-based engagement platform

    Crate and Barrel is taking its omnichannel experience into its own hands.   The home furnishings chain is the latest retailer to join forces with Infor to co-develop the Infor CloudSuite Retail, a suite of application offerings that can be tailored to an individual retailer’s needs. The software prod-uct is designed to deliver superior interactions for store associates and consumers.   
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