Artificial Intelligence

Denver – Eloyalty is packaging its omnichannel customer experience cloud technology solution as a white label offering, making its solution available to select partners across a range of industries. The white label offering can be delivered through a private, hybrid or public cloud.

ELoyalty's infrastructure delivers a range of tools to enhance companies' relationships with customers and improve internal workforce operations. The new white label offering extends functionality in the following areas:

San Francisco - Visa Inc. is opening One Market, a 112,000-sq.-ft. innovation center and office space at One Market Street in San Francisco. The move provides Visa technologists, clients, partners and the Bay Area tech community an innovative space to jointly develop the next generation of commerce applications.  

San Diego -- Certona, a provider of real-time omnichannel personalization, was selected by Steve Madden to deliver integrated, hyper-personalized experiences to its customers as they browse, share and purchase their favorite footwear and accessories.

iBeacon technology, the Apple iOS 7 feature that helps mobile devices track their position relative to stationary beacons by using low-frequency Bluetooth transmissions, is getting quite a bit of attention from retailers. Grabbing their interest is not only that devices can obtain individualized information from beacons, but that beacons can also obtain individualized information from mobile devices.

Atlanta - The Home Depot is collaborating with 3-D printer manufacturer MakerBot to start selling MakerBot Replicator desktop 3-D printers online and in 12 Home Depot stores in California, Illinois and New York, beginning July 14. This is the first time Home Depot has offered 3-D printers for sale in its stores and will be a pilot program for MakerBot and Home Depot.

New York -- Coupon website RetailMeNot plans to make deals more personalized for users. The website and app offers coupons and deals to customers based on their location and stores and restaurants that they’ve favorited. Now, with more than 18 million downloads of the mobile app and a June launch of a tablet app, RetailMeNot is planning to expand its capabilities to allow retailers to use the app as a tool for reaching new customers.

By Mark McCurley, IDT911 Consulting

Dodgeville, Wis. -- Lands’ End has brought on San Francisco-based Secret Sauce Partners to help improve the retailer’s online shopping experience.

Lands’ End has deployed Secret Sauce’s Fit Predictor service, which proactively finds a customer's best fit in seconds using existing data, without the need for physical measurements.