Loyalty offers customer experience technology as white label solution

Denver – Eloyalty is packaging its omnichannel customer experience cloud technology solution as a white label offering, making its solution available to select partners across a range of industries. The white label offering can be delivered through a private, hybrid or public cloud.



ELoyalty's infrastructure delivers a range of tools to enhance companies' relationships with customers and improve internal workforce operations. The new white label offering extends functionality in the following areas:



• Omnichannel Interaction Management: A holistic management system supporting a complete and integrated customer experience across email, mobile, inbound and outbound inquiries, web chat, collaboration tools, social networking, SMS text and video.



• Data Analytics: A data mart for gathering and analyzing customer data across all channels to glean comprehensive insight and intelligence about customer activity.



• Operations and Workforce Management: Internal operational tools for quality assurance, workforce management, and social knowledge collaboration to monitor and analyze employee activity for better efficiency.



• CRM integration: Deep integration with CRM leaders, such as Salesforce.com.