Machine Learning

New York - Macys.com has successfully deployed the SAP InfiniteInsight solution to help better understand customer buying behavior and optimize email and website marketing campaigns. The company had a number of variables to understand when it came to understanding likelihood of a customer to spend in a certain product category.

San Jose, Calif. -- Software as a service search provider SLI Systems said that retailer Scarsdale, N.Y.-based Zachys Wine & Liquor has put in place SLI’s cloud services and has seen online conversions and per-visit value nearly double that of the site average.

According to SLI, Zachys saw use of its search box by visitors increase one third and is now looking to expand its use of SLI's learning-based services to include site navigation pages as a revenue-boosting strategy.

Armonk, N.Y. -- IBM has introduced comprehensive new security software and services to help organizations protect their critical data in an environment where advanced persistent threats, zero day attacks, breaches, and the financial impact on an organization continue to rise.

According to two IBM-commission studies, the average cost of a data breach increased by 15%, reaching an average of $3.5 million. The majority of companies surveyed say targeted attacks are the greatest threat, costing them on average $9.4 million in brand equity alone.

In an era of Big Data, retailers are finding new ways to leverage that information to improve processes and consumer engagement. However, there’s one area where Big Data can have a big impact that companies in the retail space may be missing: real estate.

Mark Ledbetter, global VP retail strategy for SAP, recently spoke with Chain Store Age about the promise of Big Data for retail real estate, and how retailers can best take advantage of it.

Where does retail real estate data originate?

Dick’s Sporting Goods monitors social commentary to boost customer satisfaction

If you really want to know what people think about you, you need to find out what they say behind your back. Historically this has been a tricky proposition, but the advent of social media provides an open forum where companies as well as individuals can check to see what is being said, and whether the commentary is good or bad.

San Francisco – Stock compensation expenses helped produce a net loss of $132.4 million at Twitter Inc. during the first quarter of 2014, compared to a net loss of $27 million in the same quarter of the previous year. Twitter attributed part of the net loss to $126 million in stock compensation expense.

Ottawa, Canada - 360pi has unveiled the latest generation of its 360comparables solution targeted to address private label brands. This release augments 360pi’s attribute-based matching algorithm with the option for customer-controlled product matching.

IBM and digital commerce firm Fluid are collaborating on Fluid Expert Shopper (XPS), an app made with the IBM Watson artificial intelligence platform. Fluid XPS lets consumers ask highly specific questions, as they would a sales associate in a store, and receive personalized advice. The app will take advantage of Watson’s abilities to understand and learn from natural language, meaning it will engage in human-like conversations and provide product recommendations that take the context of customer questions into account.

Ft. Lauderdale, Fla. - Timesly, a facial detection time clock app for iPad, has launched, allowing employees to clock in or out of work by snapping their photo using Timesly’s FaceCheck technology. Now available for download via the App Store, FaceCheck uses the iPad’s camera to detect and hone in on the user, adding their picture to a log of every photo ever captured of that person.

FaceCheck will soon include true facial recognition technology, at no additional cost.

Seattle – WhitePages is rolling out the WhitePages Pro Identity Score product, which is designed to help business users quickly validate customer identities to accelerate their order flow, as well as detect fake identities that warrant flagging the transaction. WhitePages Pro provides business users with access to a database of consumer contact information.