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Survey: L.L. Bean tops in overall customer service in August
New York - L.L. Bean provided the best overall customer service in August 2014. This marked the retailer’s fourth time topping Stella Benchmarks in customer service during 2014.
The retailer repeated its top performance from the previous month by ranking among the Top 25 in phone, email, shipping and returns. Nine companies that did not rank in the Top 25 overall for July earned a spot in August: Gap, Marc Jacobs, Burberry, Apple, Hewlett-Packard, Motosport, Microsoft, Brooks Brothers and Wayfair.
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Simon to bring AC Hotels by Marriott to Phipps Plaza
Indianapolis - Simon and Noble Investment Group, a real estate private equity firm, which specializes in the lodging and hospitality real estate sector, have launched a joint venture that will bring the AC Hotels by Marriott brand to Phipps Plaza, a luxury shopping destination located in Atlanta's Buckhead district.