Sales & Marketing

At the recent MIT CIO Symposium, Bryan Kirschner, director of the research/strategy organization Apigee Institute, and Jerry Wolfe, CEO and founder of food industry platform services provider Vivanda, participated in a panel discussion on consumer connectivity and engagement. Chain Store Age followed up with the two experts to ask a few more questions about engaging today’s connected customer.

How can retailers use APIs (application program interfaces) to provide a more personalized customer experience?

New York -- Walmart’s Neighborhood Markets format offers a compelling source of new sales growth for the nation’s largest retailer, according to a report by Moody’s.

Despite strategic shifts to compete more successfully with the company, traditional supermarkets will feel the pressure as Walmart moves to increase its already dominant share of the US grocery segment.

North York, Canada - Leon’s Furniture has launched a newly upgraded e-commerce site featuring a fully responsive design, using technology and development services from Blueport Commerce. The new Leon’s website features design and functionality improvements including JavaScript technology to improve homepage, product detail page and shopping cart speed.

Much of the retail industry’s annual costs in returns can be prevented, according to a new survey.

North Plainfield, N. J. -- Nearly one-third (31.1% ) of retailers report that their companies have opened or will open new stores this year, according to a survey by retail real estate management firm Levin Management. It is the highest mid-year percentage in the four years for which comparative Levin survey data is available.

Washington, D.C. - Retailers lose billions of dollars to shoplifting, employee and vendor theft and administrative error, collectively known as inventory shrink.

According to the National Retail Federation (NRF)/University of Florida National Retail Security Survey, inventory shrink averaged 1.38% of retail sales, or $44 billion, in 2014. (The methodology for the survey changed in 2015 and as such, NRF does not have comparable data from prior years for this year’s report.) The report was sponsored by The Retail Equation.  

Retail consulting firm McMillanDoolittle has posted an interesting blog on Gap Inc.’s ongoing efforts to turnaround its troubled namesake brand. Here is the full posting:

An investigation of Whole Foods Market stores in New York City has found systemic overcharging of its customers for prepackaged food, according to government officials.