Sales & Marketing

3D printing solutions provider 3DLT has added the former head of global merchandising for Staples to its board of directors.

San Luis Obispo, Calif. – Retailers who want to keep their customers happy and ensure positive word-of-mouth need to follow the “five-day rule” when fulfilling deliveries.

According to a new study of 13,000 consumers from cloud-based distributed order management solution provider Shopatron, 87% of orders delivered by a retailer or brand in five days or less resulted in the customer becoming a “promoter.”

Lowe's is doing all the right things when it comes to customer satisfaction, according to J.D. Power's 2015 Appliance Retailer Satisfaction Study.

The study, now in its eighth year, measures customer satisfaction with appliance retailers by examining seven factors (in order of importance): sales staff and service; store facility; price; delivery service; sales and promotions (new to the study); merchandise; and installation service. Satisfaction is measured on a 1,000-point scale.

Atlanta – Home furnishings retailer Havertys is on a roll. Sales for the second quarter of fiscal 2015 increased 7% to $187.7 million from $175.1 million a year earlier, and the company plans to open a new store in Fort Lauderdale, Florida, in the third quarter.  

Same-store sales for the quarter increased 4.8%. Total written sales increased 5% and written same-store sales increased 2.4%. Havertys also plans to complete two store renovations in the third quarter.
 

The menswear market is hot. Men’s apparel sales in the United States rose 2% in 2014 to $61.3 billion, up from $60.8 billion in 2013.

And Men’s Wearhouse — one of North America’s largest menswear specialty retailers with 1,758 stores — has been taking note.

It was a busy few days in Bentonville earlier this week when Walmart held its “Made In USA” Open Call event combined with a U.S. Manufacturing Summit.

Target Corp.’s Bullseye blog has posted a Q&A with the company’s new chief information officer, Mike McNamara. The British native arrived at Target in February 2015, after 15 years with Tesco PLC.

Here is the Bullseye Q&A with McNamara:

Saks Fifth Avenue is teaming up with Stand Up To Cancer to bring awareness to cancer research and attract shoppers will to support it.

The retailer has enlisted the help of Julianne Moore to increase cancer awareness and build broad public support for the effort to combat all types of cancers.