Sales & Marketing

A career that began in 1974 as a Giant Eagle supermarket clerk will end on June 30, 2016 as one of the company’s most instrumental figures in recent decades, president and COO John Lucot, will retire after 42 years of service to the Pittsburgh-area grocer.

How fast a retailer offers delivery of online purchases plays a big role in sales conversion and loyalty. According to a new survey of 650 U.S. consumers from same-day delivery provider Dropoff, 60% of respondents reported they have decided not to purchase from a retailer due to slow delivery speed. Almost all consumers (97%) said speed is at least somewhat important in determining whether or not they will purchase a product. Forty percent said it is very important.

Online reviews, for better or worse, are a permanent part of online reputation marketing for most businesses. Retailers, service providers, franchises, law firms and other professionals hang on every star given by customers. But not all online reviews are the same. In a comprehensive dive into the numbers provided by businesses, the following five conclusions were drawn from the data. 1. Star Ratings Are Important to Searchers

Ace Hardware took home "record" first quarter revenues of $1.2 billion in the first quarter, an increase of 4.3% over last year. The message was a little more muddled for earnings. Though its first quarter net income of $26.1 million was down 12.7% year-over-year, that figure was still 12.0% ahead of plan. It was also a planned reduction owing to the timing of promotions.

The retail supply chain is one of the most male-dominated areas of the historically male-dominated retail industry, but a growing number of female executives are shifting the paradigm. During the Women in Supply Chain & Technology luncheon held at the recent Manhattan Associates Momentum 2016 conference in Orlando, Florida, three veteran female retail supply chain practitioners discussed the challenges and rewards of their pioneering careers.

Atlanta-based The Home Depot reported first-quarter sales of $22.8 billion during what CEO Craig Menear described as a "stronger than expected start to the year." Comp-store sales for the quarter were up 6.5% - with comps for the U.S. stores up 7.4%. Net earnings for the three months ended May 1 were $1.8 billion, up 14.2% compared with net earnings of $1.6 billion in the same quarter last year.

Francesca’s Holdings is looking for a new CEO after the abrupt departure of former Chairman, President and CEO Michael Barnes and weaker than expected first quarter guidance caused the company’s shares to plummet.

The Momentum 2016 conference held by Manhattan Associates May 15-17 in Orlando, Florida offered attendees plenty of insightful sessions and interesting information about how omnichannel commerce is affecting the supply chain. First, let’s review some data points shared by Brendan Witcher, principal analyst, e-business and channel strategy, Forrester Research: