Sales & Marketing

New store formats loom large in Starbucks Corp.’s long-term strategy.   The coffee giant on Monday announced that Cliff Burrows, who has headed up Starbucks' Americas business for eight years, will lead a new group within the company called Siren Retail. In the role, Burrows will oversee the global expansion of the chain’s new Roastery concept, as well as the development of the upscale Starbucks Reserve stores. http://www.chainstoreage.com/article/coffee-giant-two-new-store-expansion-moves  

The Dallas area is getting its sixth Nordstrom Rack store.   Nordstrom said it will open a Nordstrom Rack at The Centre at Preston Ridge in Frisco, Texas. The approximately 33,000-sq.-ft. store is scheduled to open in fall 2017. The property is owned by Brixmor Property Group.  

That sound of nervous pacing you hear every night at 3 a.m.? It’s America’s retail executives. They’re feeling the pressures of a rapidly evolving sales landscape and trying to figure out how to stay one step ahead — or just keep up.   From demanding consumers who expect a bargain at every turn to new technologies, from an aggressive e-commerce marketplace to a U.S. economy that refuses to kick into gear with any consistency, the challenges retailers are facing demand a shift in thinking and strategy.

Marla and Barry Beck, Founders of Bluemercury, open 100th store (Photo: Business Wire)   Bluemercury is testing a larger format space.    The specialty beauty products and spa retailer announced the opening of its 100th store, in Savannah, Georgia.     

Build-A-Bear Workshop is teaming up with one of the world’s leading cruse lines.   The retailer has entered into a partnership with Carnival Cruise Line to bring its retail-entertainment experience to the line's fleet.    The first Build-A-Bear Workshop At Sea will debut aboard Carnival Dream, and is expected to be in place aboard all 25 Carnival ships by summer 2017.    

HCW has named Bayer Properties to manage Branson Landing, the 95-acre mixed-use development in Branson, Missouri, that is home to the town’s convention center, Hilton Hotel, and in excess of 450,000 sq. ft. of retail and entertainment space.   Branson Landing is situated on 1.5 miles of Lake Taneycomo waterfront and its boardwalk, live entertainment, and nightly fire and water show are a big draw for the 8 million or so tourists who visit the town annually.  

The first fully autonomous drone delivery to a customer home has occurred, and the retailer behind it is not who you would expect.   Leading convenience chain 7-Eleven partnered with independent drone delivery service Flirtey and the Nevada Institute for Autonomous Systems (NIAS) to complete two deliveries from a store in Reno, Nevada on Sunday, July 10. 7-Eleven merchandise, including hot and cold food items, were loaded into a Flirtey drone delivery container and flown autonomously using precision GPS to a local customer’s house.

Forrester Research has identified the retailers with the most and least satisfactory experience, and a very prominent name scored poorly.