Loyalty Marketing

A department store retailer is stepping up its mobile game — in more ways than one.   J.C Penney now accepts Apple Pay across all of its stores nationwide. This addition enables customers to electronically pay with multiple versions of the iPhone and the Apple Watch.   

Sephora continues to experiment with store formats, and this time it's going smaller.  

Consumers shopping for others bring different expectations and needs than those shopping for themselves. Until now, retailers have turned a blind eye to the enormous sales opportunities in digital gifting, which is estimated to represent $200 billion-300 billion in sales annually.  Leading retailers and brands such as Macy’s, Saks Fifth Avenue, Bergdorf Goodman, Neiman Marcus, Coach, Lilly Pulitzer, Vera Bradley, and others have begun to embrace innovative, new digital gifting solutions and monetize the emerging digital gifting category.   

Destination XL Group has a new way to connect with its loyal shoppers.   The menswear retailer launched its first mobile app — a move that will help it engage shoppers whether they are on-the-go or in-store. Designed with mobile commerce provider PredictSpring, the app will help Destination XL create a more modern shopping experience.  

Retailers who fail to promote back-to-college offers and savings this year do so at their own peril.   

Amazon Prime is getting more social as the online giant looks for yet more ways to entice shoppers to buy.    On Wednesday, the online giant launched Amazon Spark, a new shoppable social media feed for its Prime members. Described as “a place to discover things from people who share your interests,” Spark will help Prime users discover — and shop for -- merchandise found across followers’ stories and ideas, according to Amazon’s website.  

Expensive, ineffective loyalty programs are in need of a makeover.   Retailers that shift to digital-centric programs that engage and promote brand advocacy will retain the loyalty of customers, according to the “Intelligence Report: Loyalty 2017.” The report, from L2, evaluates the successes and pitfalls of loyalty programs for 99 consumer brands across activewear, beauty, big box, department stores, and specialty retail.  

  Retailers who frustrate consumers risk brand abandonment.    Almost half of North American and European consumers surveyed by the Chief Marketing Officer (CMO) Council say they will abandon a brand if they continuously encounter a poor, impersonal or frustrating customer experience across channels of engagement. The study was undertaken in partnership with SAP Hybris.