JLL lays down benchmarks for retail experienceIndoor skydiving and punch-fueled karaoke are surely worthy retail center experiences, but for most retailers the nature of “experientiality” is more elemental. Study: Irrelevant promotions are killing customer loyaltyRetailers that don’t target promotions are leaving profits on the table, and sacrificing customer satisfaction. Amazon reportedly banning customers who make too many returns Amazon is taking drastic measures to punish customers that abuse its returns policy. Study: Changing price labels is a costly business for store retailers The manual updating of price labels in stores is not only expensive but frought with inconsistencies. Best Buy taking its Geek Squad to another level Best Buy is launching a subscription-service for tech troubleshooting and support—regardless of where or when the consumer bought the item. Kohl’s steps up its loyalty game Kohl’s is reinventing its loyalty strategy by taking the best elements of its three rewards programs and rolling them into one. Walmart testing personal shopping service for busy moms Walmart is looking to target busy urban moms with a ‘members-only’ shopping service. Sears gets financial boost to upgrade its credit card Sears Holdings is upping the rewards for its credit card holders. Study: Apps can make or break customer loyalty—especially among Millennials Retailer apps that offer value and high levels of functionality drive purchases — plus they are a catalyst for long-term customer loyalty. Target rolling out same-day delivery nationwide, lowers fees Target Corp. has made a big move against its rivals in the home delivery war. First Previous 267 268 269 270 271 Next Last
