Study: Most consumers opt for online customer serviceAutomated customer service interactions are changing the role of contact centers, and how retailers are solving customer issues. Trending Stores: Shoppers Drug Mart, Newmarket, TorontoShoppers Drug Mart offers a welcoming environment that highlights its signature “Live Life Well” strategy at its 14,000-sq.-ft. store in Newmarket, Toronto. Macy’s loyalty program becomes ‘all-inclusive’ Macy’s is extending its loyalty program to all customers — regardless of how they pay for their purchases. Lucky Brand gets ‘scrappy’ Invention was the mother of necessity when it came to Lucky Brand embracing the cloud. Email marketing on verge of big changes Listrak's Tawnya Amdor discusses how predictive analytics, customer relationship marketing and AI will bolster email marketing strategies. Shoppers generating the highest lifetime sales value are… Customers that browse across multiple digital environments hold the highest conversion rates — and lifetime value. TechBytes: Cloud computing trendspotting Constantly feeling the pressure to innovate, more retailers are reaching for the cloud to stay on their game. Sears CEO: The company is still ‘fighting like hell’ Sears Holding Corp.’s turnaround may be taking longer than expected, but chairman and CEO Eddie Lampert is committed to moving forward. CSA Exclusive: DSW puts best foot forward when it comes to innovation DSW’s revamped loyalty program is just the latest of many new services the company is offering to improve the shopping experience, both online and off. CSA Q&A: Black Lapel keeps its focus online Unlike other e-retailers that are jumping into brick-and-mortar, menswear retailer Black Lapel is keeping its distance from physical retail. First Previous 268 269 270 271 272 Next Last
