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Anna’s Linens names Gladstone CEO
Costa Mesa, Calif. – Anna’s Linens has named company president Scott Gladstone CEO. Founder and former CEO Alan Gladstone will remain as chairman of the board.
Gladstone, 44, joined Anna’s Linens in 2005 and was named president of the company in 2012. Prior to joining Anna’s, Gladstone spent 10 years as president of the U.S. division of Sparco, a global manufacturer of automotive performance products and safety equipment.
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Returns and refunds at online retailers need improvement
In a study of the returns and refunds performance of the 25 largest online retailers, StellaService found that the majority of retailers evaluated aren’t meeting consumer expectations.
StellaService analysts ordered the same product from each retailer to be delivered to the three separate regions of East, West and Midwest. They then returned the product, tracking metrics such as the presence of a prepaid, adhesive return label, total time to receive a return authorization and refund speed. The average refund speed of was 10.7 days.