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The top drivers of consumer loyalty are...
When it comes to being loyal to a retailer or brand, the majority of U.S. consumers are swayed by their pocketbooks. Nine out of 10 (92%) loyal customers rank price and value as the top factor in driving loyalty to specific retailers, followed by product/quality (79%) and variety/selection (71%), according to the International Council of Shopping Centers’ survey on brand loyalty. -
RILA announces first-ever tech awards
The Retail Industry Leaders Association (RILA) is looking for a few good tech innovators. The group has put out a call for applications for its first annual (R)Tech Retail CEO Innovation Awards. The awards will highlight innovations that enable retail's future. Winners will be invited to showcase, pitch and network with the retail chief executives at RILA's annual Retail CEO Forum Jan. 21-23 in Tucson, Arizona.