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Study: Online retailers tardy with refunds
New York – Taking money is one thing, but e-retailers aren’t always so great at giving it back. In a study of the refunds performance of 40 of the largest online retailers, analysis firm StellaService found that the majority of retailers evaluated aren’t meeting consumer expectations.
For orders placed in fourth quarter 2014, the average speed to receive a refund from the companies evaluated was 9.5 days. The majority of consumers said they expect a refund in seven days or less.