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H-E-B Goes Beyond Products and Pricing to Connect With Customers
(The following is an excerpt from the new book, Extraordinary Experiences: What Great Retail and Restaurant Brands Do, by Denise Lee Yohn.)
Scott McClelland seems an unlikely candidate for his picture to appear under a "Why Is This Man Smiling?" headline. As spokesperson and president of the Houston food/drug division of Texas-based grocery store chain H-E-B, McClelland has plenty of reasons to be worried.
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Walmart meets key sustainability goal early
It’s been 10 years since Walmart launched its sustainability agenda, and on Tuesday, the discounter detailed the progress it has made to date.
In two important milestones, Walmart said it has achieved its goals of reducing 20 million metric tons of greenhouse gas (GHG) emissions from its global supply chain, and doubling its fleet efficiency. It also expanded an existing commitment to preserve wildlife habitat.

