eCommerce

Chicago — L.L. Bean has been ranked number one in online customer experience. The E-tailing Group 2013 Customer Experience Index, based on a mystery shopping study conducted during the fourth quarter of 2013, awarded L.L. Bean a top score of 88.75, followed by HSN at 87.25.

Other retailers scoring higher than 80 included Office Depot, Overstock, Amazon, Wal-Mart, Sears, Abt, Target, and Dick’s Sporting Goods. Average score in 2013 was 71.06, up from 69.3 in 2012. Repeat winners from 2012 included Amazon and Office Depot.

New York City — Gourmet Garage, an upscale market with five Manhattan locations, has signed a lease for a sixth Manhattan location at Collect Pond House, a co-op building at 366 Broadway.

The market will occupy approximately 6,435 sq. ft. on the ground floor and 3,510 sq. ft. in the lower level. An additional 910 sq. ft. in the mezzanine will provide seating.

Destin, Fla. — Charming Charlie and Icing by Claire’s will open at Destin Commons in Destin, Fla., next summer as part of the Northwest Florida center’s 100,000-sq.-ft. expansion.

H&M and Uncle Buck’s Fish Bowl & Grill will anchor the expansion wing.

Charming Charlie, a fashion accessories retailer, will occupy more than 6,000 sq. ft. next to Uncle Buck’s.

Ed Record, a former finance executive with Stages stores, Kohl’s, Belk and Federated, has been appointed to replace Ken Hannah as CFO at J.C. Penney.

Hannah joined J.C. Penney less than two years ago under the leadership of former CEO Ron Johnson, a former Apple executive who pursued a costly transformation strategy that alienated customers and led to sharp sales declines. Johnson was ousted last April and former J.C. Penney CEO Myron Ullman was brought back to restore growth and undo much of Johnson’s handiwork.

The Buckle has promoted Kari G. Smith to the newly created position of EVP of stores. In her new role, Smith will continue to provide leadership related to all aspects of the in-store shopping experience, including the education and development of the company’s sales team.

Cabela's revenue and earnings per share for 2013 grew at a double-digit rate for the fifth consecutive year, according to CEO Tommy Millner. However, despite an 18% increase in net income year-over-year to $80.1 million from $68 million, results for the fourth quarter did not meet the company’s expectations.

Millner explained that the two biggest short-term factors affecting results in the quarter were a much sharper-than-expected decline in ammunition sales as compared to last year’s surge and a softer-than-expected holiday season.

Shopkick, a real-world shopping app, has expanded testing of its shopBeacon technology. The new technology, which was deployed in late November at two Macy’s stores, will be active in thousands of stores nationwide by the end of the first quarter.

Newgistics, a leading provider of end-to-end e-commerce solutions for top retailers and brands, has entered into a partnership with ShipStation, a leading Web-based shipping solution for online merchants.

Newgistics seeks to leverage the partnership to streamline shipping operations and bolster its ongoing strategy to drive rapid and sustainable growth for its customers using expert logistics solutions.  

Seattle -- Amazon said it is hiring more than 2,500 full-time workers at order-fulfillment centers across the country.

"Today, we're excited to announce 2,500 full-time jobs, bringing new employment opportunities to local communities across the country," said Mike Roth, Amazon’s VP of North America operations, in a company statement.

New York - A new Verizon report has found that too many businesses, following their annual assessment for meeting the Payment Card Industry Data Security Standard, fail to maintain ongoing compliance – putting the businesses at an increased risk for data breaches, and financial and reputational damages.