eCommerce

New York – L.L. Bean continues to win top marks in overall customer service.

According to the latest quarterly Stella Service benchmarks, perennial high finisher L.L. Bean took top customer service honors in second quarter 2015. Following L.L. Bean were Mr. Porter, Shopbop, David Yuman and Net-a-Porter.

Express Inc. says improved marketing and merchandising measures led to strong profit and revenue performance in the second quarter.

Net income totaled $21 million, compared to $6.9 million, boosted by gross profit resulting from cost of sales growth that was significantly behind the rate of net sales growth.

Net sales increased 11% to $535.58 million from $481.42 million. Same-store sales rose 7% and e-commerce sales grew 21%.

New York -- Global mobile commerce is set to explode, according to Coupofy.com, a Seattle-based database of online coupon codes.  
The company predicts global mobile commerce will grow 42% annually between 2013 and 2016, compared to 13% for regular e-commerce. Mobile shoppers will spend an estimated $600 billion in 2018, up from $200 billion in 2014.

See more here.

New Albany, Ohio – Efforts to change its merchandising and branding paid dividends at Abercrombie & Fitch Co., which reported smaller net loss and revenue decline than expected in the second quarter of fiscal 2015.

Abercrombie reported a net loss of $810,000, compared to net income of $12.9 million the same quarter a year earlier.

Revenue fell 9% to $817.8 million, from $890.6 million.

New York – In a first, West Elm, a Williams-Sonoma subsidiary, will make its products available outside of the brand’s own stores and website.

The Williams-Sonoma subsidiary said it has entered into a partnership with U.K. department store retailer John Lewis to open an in-store shop in the newly renovated John Lewis flagship on Oxford Street in London. The shop will open on Sept. 3, following the launch of a branded West Elm shop online at Johnlewis.com.

The Bon-Ton Stores is opening a new fulfillment center as the retailer looks to cut back on the amount of time it takes to deliver an online order.

The company announced the grand opening of its 743,000 square-foot state-of-the-art direct-to-consumer fulfillment center in West Jefferson, Ohio. The facility, which began transitioning fulfillment operations in June, was designed with the customer in mind and supports the company’s expanding e-commerce business and aggressive omnichannel growth, the company says.

New York -- Roosevelt Field Mall in Garden City, New York, has nabbed yet another online jewelry company looking to test brick-and-mortar.

Traffic problems and increased discounts led specialty apparel retailer The Children’s Place Inc.