Department Store

It’s a rough time for many teen apparel retailers and the holiday season may not bring much relief.   American Eagle Outfitters Inc. on Wednesday issued a weaker than expected forecast for the fourth quarter as its CEO cited a “tough” retail environment. Its warnings issues similar statements from the likes of Abercrombie & Fitch and Gap.    

More than half (56%) of retailers plan to comply with the planned Fair Standards Labor Act (FLSA) overtime rule for exempt employees on Dec. 1, the date it was to go into effect, despite a Nov. 22 injunction that puts the plan on hold.   That is among the findings of a spot survey of U.S. retailers by the Hay Group division of Korn Ferry.    

The ICSC New York Conference is one of the larger gatherings of retail real estate professional’s on the calendar – and is an important touch point for professionals in the NYC market. Ahead of the show, Bob Gibson, retail vice chairman of JLL, based in New York, shared his take on this expansive and important retail market.  

When it comes to customer satisfaction surveys, a convenience store is at the top of the class.    That’s according to a study by Interaction Metrics which finds that retailers are wasting customers’ time — and their own — by conducting critically flawed satisfaction surveys.  

A full-service event design company is extending its brand.   White Lilac has opened its first retail location, a home décor store, at South Coast Plaza, Costa Mesa, Calif. The company specializes in large-scale parties, exclusive weddings, corporate functions, and private parties.     The boutique showcases a whimsical collection of gifts, housewares, accessories, furniture, décor and more inspired by White Lilac event designs for celebrity clients, dignitaries and iconic venues.

Not many companies can follow up its own record-breaking Thanksgiving online sales -- but Kohl’s did.   The chain’s president and CEO Kevin Mansell said that the chain hit double-digit, record-breaking online sales and solid brick-and-mortar traffic to stores on Thursday, Nov. 24 and early Friday, Nov. 25, reported Milwaukee Business Journal.  

The TJX Companies isn’t letting a federal judge’s decision to block the Obama administration rule expanding overtime pay get in the way of its plans to comply with the rule.   

One of the nation’s top mall operators is expanding an innovative concept is designed to solve the top pain point of online shopping: returns.    Macerich is expanding its Happy Returns service to three additional malls: Fashion Outlets of Chicago, The Shops at North Bridge, and Tysons Corner Center. The service builds on the success of the mall operator’s first Return Bar, at Santa Monica Place, Santa Monica, Calif.