Restaurant

Malls and shopping centers are not endangered, but evolving species, International Council of Shopping Centers CEO Thomas McGee told the Miami Herald this week.   “There is stress in the department store segment and closures. When you look at those stores as a percentage of retail square footage, it’s small,” McGee said in a wide-ranging interview with the paper. “But those spaces are big and prominent and they need to be handled in a systematic way.”  

The Italian shoe and handbag retailer Baldinini takes its place among the 240 other hallowed brands at Woodbury Common in Central Valley, New York, this month, but that’s just the punctuation mark on the story of the transformation of Simon Premium Outlets’ star property.  

Miami’s recently opened Brickell City Centre has unveiled plans for La Centrale, the 38,000-sq.-ft. Italian food hall that figures to be the huge, mixed-use development’s answer to Eataly in Manhattan’s Chelsea district.  

Cracker Barrel Old Country Store’s mission is to “keep things simple and please people.” The same holds true when it comes to helping customers place orders.   Responding to its visitors’ demand for more convenience and flexibility when placing to-go orders, the chain now features a platform that allows customers to order meals through their smartphones, tablets, laptops and desktop computers.   

Supermarkets and fast-casual restaurant brands took the top positions in an annual ranking of customer experience. Publix, Chick-fil-A, and H-E-B earned top three positions in Temkin Group’s 2017 Temkin Experience Ratings, a cross-industry benchmark of customer experience. Publix had a score of 84%, closely followed by Chick-fil-A and H-E-B, which both scored 83% in the seventh annual rating.

Dunkin’ Donuts is growing its footprint in Alabama and Mississippi.   The chain signed development agreements with two franchise groups to develop 17 locations throughout the two states during the next several years.   Existing franchisee Birmingham Donut Holdings plans to develop nine new Dunkin' Donuts restaurants in Birmingham, Alabama.  The group currently operates 34 restaurants throughout Alabama and Florida.   

Four retailers and one fast-casual restaurant chain will be honored with Chain Store Age’s annual Breakout Retailer Awards at SPECS/2017. The awards, sponsored by Paint Folks, recognizes innovative retail and restaurant brands that have crossed the “newbie” line and are well positioned for growth in the coming years.  

There’s a new sneaker on the scene that promises to make a slam dunk — albeit not on the basketball court.    Called “Pie Tops,” Pizza Hut’s new white-and-red trimmed kicks are more than a functional sneaker. Featuring geolocation technology that links to an app (separate from the chain’s mobile app), users can order a large two-topping pizza just by pressing a button embedded in the shoe’s tongue, according to Pizza Hut’s new 30-second commercial featuring retired NBA player, Grant Hill.