NRF 2020: It’s the customer, stupidTwo sessions at the NRF 2020 conference in New York highlighted how focusing on customer service results in higher sales. Wayfair launches new hybrid cloud strategy – without AWSWayfair is looking to better scale its operations by moving to the cloud. Survey: Bad returns policy is big turnoff to future purchases Retailers’ returns policy can have a big impact on whether a holiday gift is even purchased. GameStop, Dick’s Sporting Goods personalize for digital peak A video game retailer and a sporting goods chain both prepared their sites for the holidays with personalization technology. Blue Nile sails into the enterprise cloud An online diamond jewelry retailer is streamlining financial operations while personalizing customer experience at scale. Regional grocers personalize customer interactions – at scale Two regional grocery chains are leveraging the same personalization intelligence engine to create a more relevant shopping experience. Deloitte: Six steps to ensure retail success in 2020 Deloitte advises retailers to stress factors including convenience and digital enablement in the coming year. Casey’s General Stores debuts loyalty program, updates app Casey’s is now offering customers points for purchases. NRF session preview: Maximizing frontline performance Store associates are key to providing one of the few components that online retailers cannot match: the human touch. Local Retailers vs. Big Box: How Small Businesses Can Stay Competitive Ever since the dawn of the big-box store, smaller local businesses have struggled to compete. First Previous 354 355 356 357 358 Next Last
