Starbucks gets smart about omnichannel customer experienceStarbucks is deploying a range of technologies with the goal of a more personalized and frictionless customer experience. SoulCycle gets in gear with omnichannel programSpecialty fitness company SoulCycle is looking to obtain a more unified view of its customers. Retailers investing 2% to 4% of total revenues in loyalty, CRM programs Customer loyalty is big business and getting even bigger. Survey: Retailers’ top concerns about the cloud are… A new survey from Retail Systems Research (RSR) reveals almost all retailers share similar concerns share certain cloud technology concerns. Banana Republic votes for synchronized merchandising Banana Republic is obtaining a clear view of merchandising activities through the cloud. CSA Exclusive: Closeout chain shifts from email to support store growth Ocean State Job Lot is adopting a real-time communication platform as part of an aggressive store and technology expansion initiative. Online grocer applies machine learning to shopping lists Farmstead is turning shopping lists into a highly targeted promotional tool with predictive analytics. Google helps small retailers handle large call volumes Google’s Area 120 internal incubator is scaling phone-based customer service for small retailers. Study: Top-performing retailers reach out to mobile customers Winning retailers may partially owe their business victories to location intelligence. Jewelry retailer gives online shoppers a second chance Alexis Bittar is targeting emails to customers who may have long-term regrets about missed purchases. First Previous 283 284 285 286 287 Next Last
