ERP/CRM

1-800-Flowers is making it easier for customers to celebrate Valentine’s Day – even in the face of COVID-19 restrictions.

Urban Outfitters is combining customer engagement and workforce data to maximized the effectiveness of contact center operations. 

Nike is providing shoppers with an augmented reality-based outdoor challenge – within the four walls of its “House of Innovation” store in Paris, France.

Amazon is using a combination of automated and manual review of products and content on its site to flag and remove offensive items.

Coborn’s Inc. has dramatically boosted customer engagement by creating and delivering personalized offers to shoppers.

Jeff Orshell, EY Americas consumer retail leader, recently shared his thoughts on how retail will continue evolving in 2021 and beyond, as the COVID-19 pandemic begins to subside.

Robots, customer-centric delivery hubs, and micro-fulfillment are transforming the traditional retail fulfillment center model.

A specialty apparel retailer is making 70% of its spring 2021 collection available in extended sizes.